Customer Service Representative

About the role

SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. Our network includes over 23,000 employees managing parking at over 4,000 locations across North America and Europe. Our mission is to make everyday experiences of living, working, and playing remarkable by powering checkout-free experiences wherever people go.

Responsibilities

• Ensures customers have a seamless parking experience and facilitates the expedient flow of traffic through the facility
• Affords assistance in making payment to fully automated revenue control equipment
• Affords an exceptional client and customer experience
• Affords management of the day-to-day activities of the assigned location
• Makes observations in pay-in lanes
• Ensures every customer interaction is a moment that matters through friendly and professional conduct
• Assists customers who have forgotten where they parked their vehicle
• Performs other necessary functions as assigned
• Conducts garage and facility audits as required by management
• Counts “bank” of revenue (if required) at the start of the shift to ensure the starting total is correct
• Makes change (if required) for customers before transactions
• Quotes rates for parking services
• Gives directions to city locations and assists customers, ensuring they get where they are going quickly and easily
• Solves customer complaints independently or with the aid of a supervisor
• Answers telephone in a prompt and courteous manner (if required)
• Maintains cleanliness of facility and picks up trash in the surrounding area
• Presents themselves professionally (neat appearance and in uniform) at all times while at work
• Arrives to work on time for scheduled shifts
• Completes any other duties that may be assigned by the supervisor

Qualifications

• Education Required: High School Diploma or an equivalent combination of experience and education
• Experience Required: Experience with automated parking access control hardware and software or a high aptitude for technology
• Availability to Work: Special shift requirements, if any, will vary depending on a location's hiring needs. If applicable, availability to work 2nd shift, 3rd shift and/or weekends may be required
• Licenses Required: The individual will only be required to have and maintain a valid state-issued driver’s license, with a current address and acceptable driving record, if the individual is expected to be able to drive a company vehicle or drive on company business
• Mathematical Skills: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to make change
• Language Skills: Ability to read, write and interpret the English language. Ability to effectively present information in one-on-one and small group situations to customers, clients, supervisors and other employees of the organization
• Reasoning Ability: Ability to apply common sense understanding to carry out detailed but standard written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations
• Adaptability: Adapts to changes in the work environment; Able to deal with change, delays, or unexpected events
• Judgment: Exhibits sound and accurate judgment
• Other Skills and Abilities: Ability to use clock (standard/military time), calculator (optional) or credit card machine to handle transactions. Ability to maintain a pleasant and mannerly demeanor when speaking on the telephone and with the public. Ability to effectively respond to customer problems or complaints. Must be proactive with strong personal drive and proven customer service skills and must be willing to lead by example. Must be willing to work a flexible schedule
• Physical Demands: While performing the duties of this job, the employee is frequently required to stand, walk, use hands to finger, handle, or feel objects, tools, or controls and reach with hands and arms. Specific vision abilities required by this job include close vision

Benefits

Eligible employees will participate in the various benefits plans including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k and paid time off. SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other classes protected by federal or state law. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights.

Contact Information

We are here to assist you. Location US-OH-COLUMBUS