Customer Service Representative

About the role

At David's Bridal, we empower our customers and employees to stay true to their dreams and find the one, whether that means the wedding dress that matches a personal style or the career that is a perfect fit. Join us and be part of the magic!

Responsibilities

• Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in person.
• Communicate clearly and concisely adapting style to suit customers by problem solving, excellent phone skills and resolving conflict.
• Use all systems to manage the customer flow to deliver 5-star customer experience (myAppointments/myCustomers).
• Meet all service vows including; Prepare, Welcome, Meet Needs & Be There, for all customers, including all operational checklist tasks and meeting customers emotional and practical needs.
• Proactively address customer concerns with confidence. Know when to escalate and partner with leadership team.
• Promote all alterations services and personalization options.
• Maintain store-standards (clean, organized, promotional readiness, store recovery) to support a flawless shopping experience.
• Maintain high dress code standards for her/himself per the Dress Code.
• Analyze and decide on all customer inquiries providing product and service information.
• Build long-term relationships to meet or exceed customer satisfaction and loyalty.
• Support inventory management by processing orders, receiving, and ensuring first quality standards for all merchandise.
• Manage performance by working to achieve all daily, weekly, and monthly routines and tasks while planning time effectively (prioritizing).
• Support cash wrap behaviors and processes transactions with accuracy to make every customer feel celebrated.
• Execute new processes, behaviors and programs as assigned. Support sale promotions and visual updates.
• Gain commitment support by supporting 7% daily sales goal by offering additional product. Adapt style to support and influence team members.
• Accurately clock in and out for all scheduled shifts, breaks and meals. Follows all loss prevention, security processes and policies.
• Develop self and others by focusing on own development and learning, completing all training as assigned for on-going development. Celebrate successes of team members. Open to coaching and feedback to improve behaviors and/or processes.

Requirements

Minimal weekday hours required (or just join us for weekends)

25% store discount

$400 bonus for every referral hired with NO LIMIT*

Competitive hourly pay rates & team bonus

Additional terms and conditions apply.

Qualifications

• High school diploma or an equivalent degree.
• 1 - 2 years prior retail experience in an apparel, service or specialty store environment.
• Prior experience with computerized POS system preferred.

Skills

• Customer focus
• Problem-solving
• Excellent communication skills
• Time management
• Inventory management
• Teamwork

Benefits

• Part Time Benefits Include:
• Rewarding Environment and Competitive Pay
• Team Bonus
• Dayforce Wallet
• Generous Employee Discount
• After First Pay Period
• Vision Care Supplemental Insurances
• Critical Illness, Hospital Indemnity and Accidental Injury
• 401K Program
• Discounts for Identity Theft Protection
• Home and Auto Insurance Discounts
• Mobile Legal Benefits (MetLife Hyatt Legal Plans)
• Pet Insurance

Pay

Competitive hourly pay rates & team bonus

Schedule

Minimal weekday hours required (or just join us for weekends)