Customer Service Representative

About the role

Mechanics Bank is searching for a Customer Service Representative to join the team at the Paso Robles Branch. We value connection, partnership, long-term relationships, and working together in person.

Responsibilities

• Performs routine teller transactions and works directly with clients.
• Accepts, verifies, and processes basic to more complex customer transactions according to established procedures and security guidelines.
• Transactions include deposits, withdrawals, check cashing, payments, transfers, and transactions received through the mail or the night drop.
• Works quickly to service customers waiting in line but maintains close attention to detail and complies with all policies, procedures, and regulatory guidelines.
• Affords assistance with account reconcilement, copies of statements and checks, orders checks, account closures, address changes, stop payments, debit card maintenance, and safe deposit box entrances.
• Affords assistance at other branches as needed.
• Provides exemplary customer service both in person and over the phone.
• Represents the Bank to the customer both in conduct and attire in a courteous and professional manner.
• Responds to inquiries accurately, promptly, and efficiently.
• Identifies additional customer needs and makes recommendations through proactive conversations with customers.
• Defines features and benefits or products and services, and provides customers with information on rates, services charges, fees, and restrictions and other related information.
• Educates customers on banking technology, such as mobile and online banking.
• Maintains an awareness of criminal scams used against banking customers and refers customers to Branch Management and the proper departments for issues that cannot be resolved at the teller line.
• Affords assistance in the opening and closing of the branch, following established security procedures.
• Gathers data and processes various reports and forms (e.g., Currency Transaction Reports, Reg CC, holds, overdraft, etc.) to ensure compliance with Bank policies and procedures, Bank Secrecy Act/Anti-Money Laundering and regulatory compliance programs.
• Assists with branch audit functions.
• Completes required compliance by assigned due dates.
• Travel 0-10%.

Requirements

• High School or GED required.
• 1 year minimum Customer Service Experience required.
• 1 year minimum Cash Handling Experience in Customer Facing Role.
• 1 year minimum Experience in a Banking Environment with Basic Knowledge of Bank Deposit Products and Services.
• Excellent interpersonal skills and customer service.
• Ability to work independently and collaborate effectively as a team member.
• Ability to make decisions using information available.
• Excellent interpersonal skills, attention to detail, and customer service.
• Basic knowledge of Bank deposit products and services.
• Ability to understand client loan requests and make appropriate referrals.
• Ability to understand client requests for additional services and make appropriate referrals.
• Ability to make clients aware of additional products and services and make appropriate referrals.
• Knowledge of applicable Bank policies and procedures.

Qualifications

• ADA Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Skills

• High School or GED required.
• 1 year minimum Customer Service Experience required.
• 1 year minimum Cash Handling Experience in Customer Facing Role.
• 1 year minimum Experience in a Banking Environment with Basic Knowledge of Bank Deposit Products and Services.
• Excellent interpersonal skills and customer service.
• Ability to work independently and collaborate effectively as a team member.
• Ability to make decisions using information available.
• Excellent interpersonal skills, attention to detail, and customer service.
• Basic knowledge of Bank deposit products and services.
• Ability to understand client loan requests and make appropriate referrals.
• Ability to understand client requests for additional services and make appropriate referrals.
• Ability to make clients aware of additional products and services and make appropriate referrals.
• Knowledge of applicable Bank policies and procedures.

Benefits

• Eligible for Retail Incentive Plan
• Comprehensive employee benefits program
• Health benefits
• Life Insurance, AD&D, and Disability benefits
• Health Savings Account with employer contribution
• Flexible Spending Accounts and Commuter/Parking Benefit
• 401(k) and Roth 401(k) with company contribution
• 529 Education Savings plan, Tuition Reimbursement Program and Student Loan Assistance Program
• Supplemental Health plans, Voluntary Legal and Identity Theft Services
• 11 paid holidays, paid Sick days (accrual of one hour for every 30 hours worked), up to 25 paid vacation days, and 16 hours of paid volunteer time throughout the calendar year
• Free personal checking and savings account; Discounted rates on primary residence loan with $0 origination fees (restrictions apply)

Pay

$20.00 - $25.00 hourly

Schedule

Eligible for Retail Incentive Plan