Customer Service Representative

Mechanics Bank values connection, partnership, long-term relationships, and in-person collaboration. This is an on-site role.

Responsibilities

• Transaction Processing
  • Performs routine teller transactions and works directly with clients.
  • Accepts, verifies, and processes basic to more complex customer transactions including deposits, withdrawals, check cashing, payments, transfers, and transactions received through mail or night drop.
  • Assists customers with account reconcilement, copies of statements and checks, orders checks, account closures, address changes, stop payments, debit card maintenance, and safe deposit box access.
  • Works quickly to service customers while maintaining close attention to detail and complying with all policies, procedures, and regulatory guidelines.
  • Assists at other branches as needed.
• Customer Services & Sales
  • Provides exemplary customer service both in person and over the phone, representing the Bank courteously and professionally.
  • Responds to inquiries accurately, promptly, and efficiently.
  • Identifies additional customer needs and makes recommendations through proactive conversations.
  • Explains features and benefits of products and services, including rates, service charges, fees, and restrictions.
  • Educates customers on banking technology, such as mobile and online banking.
• Cash Handling & Security
  • Maintains and balances a cash supply for transactions, adhering to all cash handling policies and procedures.
  • Balances cash at the end of each shift.
  • Reviews customer transactions for red flags and fraudulent items, maintaining awareness of criminal scams.
  • Refers unresolved issues to Branch Management and proper departments.
  • Assists in the opening and closing of the branch, following established security procedures.
• Administrative & Compliance Tasks
  • Gathers data and processes reports and forms (e.g., Currency Transaction Reports, Reg CC holds, overdraft) to ensure compliance with Bank policies, Bank Secrecy Act/Anti-Money Laundering, and regulatory programs.
  • Assists with branch audit functions as requested.
  • Completes required compliance tasks by assigned due dates.

Travel: 0-10%

Requirements

• High School Degree or GED required. Additional experience may be considered in lieu of degree.
• Minimum of 1 year experience in a banking environment with basic knowledge of bank deposit products and services.
• 1 year in customer service and cash handling experience in a customer-facing role.
• Excellent interpersonal skills, attention to detail, and customer service orientation.
• Ability to work independently and collaborate effectively as a team member.
• Ability to make decisions using available information.
• Basic knowledge of Bank deposit products and services.
• Ability to understand customer loan requests and make appropriate referrals.
• Knowledge of applicable Bank policies and procedures.

ADA Requirements

• While performing the duties of this job, the employee is regularly required to sit and talk or hear, and use hands to finger, handle, or feel objects, tools, or controls.
• Occasionally required to stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl.
• Must occasionally lift and/or move up to 10 pounds.
• Specific vision abilities required include close vision.
• The noise level in the work environment is usually moderate.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Pay

Pay Range: $20.00–$25.00 per hour. Eligible for Retail Incentive Plan.

Benefits

Employees working 25 hours or more per week are eligible for health benefits effective the first day of the month following or coinciding with their date of hire. Benefits include:

• Medical, prescription, dental, and vision coverage for employees and their eligible family members.
• Employer-paid Employee Assistance Program, Life Insurance, AD&D, and Disability benefits.
• Health Savings Account with employer contribution.
• Healthcare and Dependent Care Flexible Spending Accounts and Commuter/Parking Benefit.
• 401(k) and Roth 401(k) with company contribution.
• 529 Education Savings plan, Tuition Reimbursement Program, and Student Loan Assistance Program.
• Supplemental Health plans, Voluntary Legal, and Identity Theft Services.
• 11 paid holidays, paid Sick days (accrual of one hour for every 30 hours worked), up to 25 paid vacation days, and 16 hours of paid volunteer time throughout the calendar year.
• Free personal checking and savings account; Discounted rates on primary residence loan with $0 origination fees (restrictions apply).

Final compensation package will be determined by work experience, education, and/or skill level of the applicant along with internal equity and alignment with geographic market data.