Customer Service Representative

Mechanics Bank · Holtville, CA · 1 wk ago

Customer Service$20–$25/hrFull-time

About the role

Mechanics Bank is seeking a Customer Service Representative to join our team. We value connection, partnership, long-term relationships, and working together in person. This role will be working on-site.

Responsibilities

Performs routine teller transactions and works directly with clients.
- Accepts, verifies, and processes basic to more complex customer transactions according to established procedures and security guidelines.
  - Transactions include deposits, withdrawals, check cashing, payments, transfers, and transactions received through the mail or the night drop.
- Services customers waiting in line quickly but maintains close attention to detail and complies with all policies, procedures, and regulatory guidelines.
Aids customers with account reconcilement, copies of statements and checks, orders checks, account closures, address changes, stop payments, debit card maintenance, and safe deposit box entrances.

Provides exemplary customer service both in person and over the phone.

Represents the Bank to the customer in conduct and attire in a courteous and professional manner.
Responds to inquiries accurately, promptly, and efficiently.
Identifies additional customer needs and makes recommendations through proactive conversations with customers.
Defines features and benefits or products and services, and provides customers with information on rates, services charges, fees, and restrictions and other related information.
Educates customers on banking technology, such as mobile and online banking.

Handles cash responsibly and adheres to all cash handling policies and procedures.

Maintains an awareness of criminal scams used against banking customers.
Refers customers to Branch Management and the proper departments for issues that cannot be resolved at the teller line.
Assists in the opening and closing of the branch, following established security procedures.

Completes various administrative tasks.

Gathers data and processes various reports and forms (e.g., Currency Transaction Reports, Reg CC, holds, overdraft, etc.) to ensure compliance with Bank policies and procedures.
Assists with branch audit functions.
Completes required compliance by assigned due dates.

Requirements

High School Degree or GED required.
Minimum of 1 year experience in a banking environment with basic knowledge of bank deposit products and services preferred.
1 year in customer service and cash handling experience in a customer facing role required.
Excellent interpersonal skills, attention to detail, and customer service.
Ability to work independently and collaborate effectively as a team member.
Basic knowledge of Bank deposit products and services.
Ability to understand customer loan requests and make appropriate referrals.
Ability to understand customer requests for additional services and make appropriate referrals.
Ability to make customers aware of additional products and services and make appropriate referrals.
Knowledge of applicable Bank policies and procedures.

Qualifications

High School Degree or GED required.
Additional experience may be considered in lieu of degree.
Minimum of 1 year experience in a banking environment with basic knowledge of bank deposit products and services preferred.
1 year in customer service and cash handling experience in a customer facing role required.
Excellent interpersonal skills, attention to detail, and customer service.
Ability to work independently and collaborate effectively as a team member.
Basic knowledge of Bank deposit products and services.
Ability to understand customer loan requests and make appropriate referrals.
Ability to understand customer requests for additional services and make appropriate referrals.
Ability to make customers aware of additional products and services and make appropriate referrals.
Knowledge of applicable Bank policies and procedures.

Skills

High School Degree or GED required.
Additional experience may be considered in lieu of degree.
Minimum of 1 year experience in a banking environment with basic knowledge of bank deposit products and services preferred.
1 year in customer service and cash handling experience in a customer facing role required.
Excellent interpersonal skills, attention to detail, and customer service.
Ability to work independently and collaborate effectively as a team member.
Basic knowledge of Bank deposit products and services.
Ability to understand customer loan requests and make appropriate referrals.
Ability to understand customer requests for additional services and make appropriate referrals.
Ability to make customers aware of additional products and services and make appropriate referrals.
Knowledge of applicable Bank policies and procedures.

Benefits

The comprehensive employee benefits program is designed for you to live your best life at work, home, and everywhere in between. Employees working 25 hours or more per week are eligible for health benefits effective the first day of the month following or coinciding with their date of hire. Benefits package includes medical, prescription, dental, and vision coverage for employees and their eligible family members, Employer paid Employee Assistance Program, Life Insurance, AD&D, and Disability benefits, Health Savings Account with employer contribution, Healthcare and Dependent Care Flexible Spending Accounts and Commuter/Parking Benefit, 401(k) and Roth 401(k) with company contribution, 529 Education Savings plan, Tuition Reimbursement Program and Student Loan Assistance Program, Supplemental Health plans, Voluntary Legal and Identity Theft Services, 11 paid holidays, paid Sick days (accrual of one hour for every 30 hours worked), up to 25 paid vacation days, and 16 hours of paid volunteer time throughout the calendar year, Free personal checking and savings account; Discounted rates on primary residence loan with $0 origination fees (restrictions apply).

Pay

$20.00 - $25.00 hourly. Eligible for Retail Incentive Plan.