Customer Service Representative
About the role
Mechanics Bank is seeking a Customer Service Representative to join our Goleta team. We value connection, partnership, long-term relationships, and working together in person. This role will be working on-site.
Responsibilities
Performs routine teller transactions and works directly with clients. Accepts, verifies, and processes basic to more complex customer transactions according to established procedures and security guidelines.
Works quickly to service customers waiting in line but maintains close attention to detail and complies with all policies, procedures and regulatory guidelines.
Affords assistance with account reconcilement, copies of statements and checks, orders checks, account closures, address changes, stop payments, debit card maintenance, and safe deposit box entrances.
Assists at other branches as needed.
Provides exemplary customer service both in person and over the phone. Represents the Bank to the customer both in conduct and attire in a courteous and professional manner.
Responds to inquiries accurately, promptly, and efficiently. Identifies additional customer needs and makes recommendations through proactive conversations with customers.
Defines features and benefits or products and services, as well as provides customers with information on rates, services charges, fees, and restrictions and other related information.
Edicates customers on banking technology, such as mobile and online banking.
Responsible for maintaining and balancing a cash supply for transactions performed. Adheres to all cash handling policies and procedures and balances cash at the end of each shift.
Reviews customer transactions for red flags and fraudulent items. Maintains an awareness of criminal scams used against banking customers. Refers customers to Branch Management and the proper departments for issues that cannot be resolved at the teller line.
Assists in the opening and closing of the branch, following established security procedures.
Gathers data and processes various reports and forms (e.g., Currency Transaction Reports, Reg CC, holds, overdraft, etc.) to ensure compliance with Bank policies and procedures, Bank Secrecy Act/Anti-Money Laundering and regulatory compliance programs.
As requested, assists with branch audit functions.
Completes required compliance by assigned due dates.
Requirements
High School Degree or GED required. Additional experience may be considered in lieu of degree.
Minimum of 1 year experience in a banking environment with basic knowledge of bank deposit products and services preferred.
1 year in customer service and cash handling experience in a customer facing role required.
Excellent interpersonal skills, attention to detail, and customer service.
Ability to work independently and collaborate effectively as a team member.
Ability to make decisions using information available.
Basic knowledge of Bank deposit products and services.
Ability to understand customer loan requests and make appropriate referrals.
Ability to understand customer requests for additional services and make appropriate referrals.
Ability to make customers aware of additional products and services and make appropriate referrals.
Knowledge of applicable Bank policies and procedures.
Qualifications
ADA Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Skills
High School Degree or GED required.
Additional experience may be considered in lieu of degree.
1 year experience in a banking environment with basic knowledge of bank deposit products and services preferred.
1 year in customer service and cash handling experience in a customer facing role required.
Excellent interpersonal skills, attention to detail, and customer service.
Ability to work independently and collaborate effectively as a team member.
Ability to make decisions using information available.
Basic knowledge of Bank deposit products and services.
Ability to understand customer loan requests and make appropriate referrals.
Ability to understand customer requests for additional services and make appropriate referrals.
Ability to make customers aware of additional products and services and make appropriate referrals.
Knowledge of applicable Bank policies and procedures.
Benefits
Comprehensive employee benefits program is designed for you to live your best life at work, home, and everywhere in between.
Eligible for Retail Incentive Plan
Pay
$20.00 - $25.00 hourly
Schedule
0-10% travel