Customer Service Representative

Key Responsibilities

• Enters Customer orders received via phone and email.
• Receives calls via assigned call queues.
• Maintains assigned email to case Salesforce queues.
• Answers phones and assists customers with concerns as needed.
• Aids customers with returns process initiation.
• Answers shipping and delivery questions.
• Contacting Master Data Collections Dept/Finance to remove blocks from the account.
• Initiating new account set-up or assisting with various account updates.
• Directs customers to proper departments when questions are outside of their assigned scope of business.
• Completes ongoing training as assigned.
• Tracks packages.
• Runs license block reports.
• Active participant in team meetings.
• Prepares for monthly 1:1’s with supervisor.

Qualifications

• High School Diploma / College Degree Preferred
• General Computer and Keyboarding Skills
• Microsoft Office Skills – Word, Excel (ability to filter and find), PowerPoint
• Ability to Multitask
• Ability to thrive under pressure in a fast-paced environment
• Ability to work within given Schedule Adherence tolerances
• Well Spoken and a Clear Communicator
• Customer Service Experience Preferred
• Works well in a team driven environment
• Strong Sense of Urgency

Shift Hours

10am – 7pm CST (Monday – Friday)

Starting Pay

Between $17 to $18 based on skills and qualifications for this role.

Pay Range

$15.24 - $25.40

Benefits

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets.

About the Role

The primary focus of an Aesthetics Customer Care Representative is to answer calls directly from the phone queue. They will enter orders, initiate return requests, track order progress, and provide information as requested and needed from the customer. They are also required to monitor and resolve assigned Salesforce cases in their queue within SLA and manage any stretch projects or assignments as given to them by their supervisor. As a frontline customer-facing member of the McKesson 3PL team, the Aesthetics Customer Care Representative is themselves in a professional manner at all times. They must treat all customers with empathy and always strive to provide our customers first call resolution.