Customer Service Representative

What You’ll Do

• Serve as the primary point of contact for assigned customers, ensuring they receive accurate, timely information about their purchase orders and shipments.
• Manage each order from entry through shipment, partnering closely with internal teams to ensure everything moves through the process smoothly.
• Investigate customer needs and look beyond the immediate question to understand the bigger picture and provide the best possible solution.
• Communicate proactively—providing updates, resolving issues quickly, and helping customers anticipate next steps.
• Develop a strong understanding of MCC’s products, manufacturing processes, systems, and service model.
• Support Collaboration Across the Plant (includes all GRE - Radius item creation, WebCenter proofing and proof distribution, submitting RFQs to Estimating for existing work)
• Work closely with Operations, Planning, Quality, Sales, and other teams to keep orders on track and customers informed.
• Contribute to a positive team environment and assist teammates as needed to meet plant goals.
• Recognize differing perspectives and adapt your communication and approach to support productive teamwork.

Key Performance Expectations

• Accuracy: Correct and complete entry of orders and releases.
• Volumes: Efficient processing of order volumes within expected timelines.
• Timeliness: Prompt execution of all order and release activities to ensure customer expectations are met.

Why You’ll Love Working at MCC

• Competitive pay
• Full benefits package: medical, dental, vision, disability, life insurance, and 401(k)
• Paid holidays including New Year’s, Memorial Day, July 4th, Labor Day, Thanksgiving, the day after Thanksgiving, Christmas Eve, Christmas Day, and two floating holidays
• Growth opportunities within Customer Service, Quality, Operations, or Account Management
• A team culture built on collaboration, support, and continuous improvement

Additional Information

For over a century, Multi-Color Corporation (MCC) has crafted premium labels for the world’s most iconic and recognizable brands. Our labels elevate emotional connections with consumers and help brands stand out in competitive markets. Honoring our rich history as a market leader, we focus on the future by developing sustainable packaging solutions and consumer-driven innovations. MCC combines global reach with the personalized touch of local service through our network of facilities across 25+ countries. More than 12,000 teammates come together to make our industry-leading work possible and bring our True Colors to life. Join us at MCC, where every product is Labeled with Care. Learn more at www.mcclabel.com.

If you need assistance or an accommodation in applying, please contact our Human Resources Department at recruiting@mcclabel.com. Multi-Color is committed to providing equal employment opportunities and prohibits discrimination based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.