Customer Service Representative
MCC Label · Oak Creek, WI · 2 wk ago
Customer ServiceFull-time
Why You’ll Love Working at MCC
- Competitive pay
- Full benefits package: medical, dental, vision, disability, life insurance, and 401(k)
- Paid holidays including New Year’s, Memorial Day, July 4th, Labor Day, Thanksgiving, the day after Thanksgiving, Christmas Eve, Christmas Day, and two floating holidays
- Growth opportunities within Customer Service, Quality, Operations, or Account Management
- A team culture built on collaboration, support, and continuous improvement
What You’ll Do
- Deliver Outstanding Customer Service
- Serve as the primary point of contact for assigned customers, ensuring they receive accurate, timely information about their purchase orders and shipments.
- Manage each order from entry through shipment, partnering closely with internal teams to ensure everything moves through the process smoothly.
- Investigate customer needs and look beyond the immediate question to understand the bigger picture and provide the best possible solution.
- Communicate proactively—providing updates, resolving issues quickly, and helping customers anticipate next steps.
- Develop a strong understanding of MCC’s products, manufacturing processes, systems, and service model.
- Support Collaboration Across the Plant
- Work closely with Operations, Planning, Quality, Sales, and other teams to keep orders on track and customers informed.
- Contribute to a positive team environment and assist teammates as needed to meet plant goals.
- Recognize differing perspectives and adapt your communication and approach to support productive teamwork.
Key Performance Expectations
- Accuracy: Correct and complete entry of orders and releases.
- Volumes: Efficient processing of order volumes within expected timelines.
- Timeliness: Prompt execution of all order and release activities to ensure customer expectations are met.