Customer Service Representative

Role Overview The Customer Service Representative is responsible for assisting potential and current customers with loan inquiries, vehicle evaluations, account management, and payment processing. They play a vital role in delivering honest and respectful service, ensuring compliance with company policies and legal requirements. Key Responsibilities Provide exceptional customer service in person and by phoneExplain loan products, terms, and payment options clearlyEvaluate vehicles and process loan applicationsManage customer accounts and paymentsPerform data entry and maintain accurate recordsMake courtesy reminder calls when necessaryEnsure compliance with policies and applicable laws Qualifications & Skills High school diploma or equivalentPositive attitude, strong work ethic, and excellent communication skillsDetail-oriented and organizedPrevious customer service and data entry experience preferred but not requiredAbility to pass background screening Additional Attributes: Motivated, honest, dependable, professional, and committed to long-term career growth.