Customer Service Representative
LS Solutions · Houston, TX · Today
OTHRFull-time
About the role
Customer Service Representative in a distribution center, responsible for providing prompt, courteous service to customers.
Responsibilities
- Process orders accurately and timely
- Handle customer inquiries and complaints
- Coordinate deliveries and pickups
- Support online orders
- Generate pick lists
- Update product knowledge
- Manage billing and remittances
- Scan Proof of Delivery invoices
- Issue credit memos
- Schedule receiving appointments
Requirements
- High school diploma or equivalent
- At least 6 months of quick service or similar experience preferred
- Type at least 60 WPM
- Proficient with Windows
- Strong communication and organizational skills
- Experience in a fast-paced environment
- Ability to multitask and handle difficult customers
Skills
- Excellent phone etiquette
- Teamwork
- Ability to prioritize
- Clear written communication
- Customer-focused attitude
- Flexibility
Work Environment
Use of standard office equipment. Supporting customers during various schedules including holidays, weekends, and evenings.
Preferred: Call center experience.
Benefits
- Family-oriented culture
- Climate-controlled warehouse
- Referral bonuses
- Paid time off
- Health insurance
- 401(k) with company match
- Career growth opportunities, including a Driver Apprentice Program to obtain a CDL