Customer Service Representative
LS Solutions · Grand Rapids, MI · Today
OTHRFull-time
About the Role
Customer Service Representative (CSR) responsible for delivering an exceptional customer experience and supporting the Repair Facility Team with administrative tasks.
Responsibilities
- Execute the WOW (Wow Operating Way) plan consistently.
- Schedule vehicle repair appointments using CCC One and proper scripting.
- Retrieve insurance assignments and obtain repair authorizations.
- Prepare repair work packets with quality control checklists, work orders, parts lists, and windshield tags.
- Document all communications with customers and insurance partners via CCC One notes.
- Update rental car information and manage ARMS to ensure vehicle data consistency.
Requirements
- High School Diploma or GED.
- At least 1 year of experience in administration or customer service, preferably in auto body or related environments.
- Ability to multitask, work efficiently under pressure, and maintain high attention to detail.
- Proficiency with office equipment, basic computer skills, and strong communication abilities.
- Valid driver’s license.
Additional Information
The role involves physical demands, with accommodations available for disabilities.
Benefits
- Paid Time Off (PTO).
- Insurance.
- Retirement plans.
- Continuing education opportunities.