Customer Service Representative

Role Overview

Manage customer experience by processing data, resolving issues, and maintaining effective relationships with customers, sales, and field service teams.

Key Responsibilities

• Respond promptly to customer inquiries via tickets, calls, and messages, ensuring courteous communication.
• Collaborate with departments to address customer needs and resolve issues.
• Maintain accurate records in ERP systems, manage inquiries, and act as an account advocate.
• Proactively communicate updates and resolve billing concerns, shipments, and credit holds.
• Enter orders efficiently, review reports for accuracy, and suggest improvements to enhance customer satisfaction.

Qualifications & Skills

• High School Diploma or GED required; associate degree preferred.
• 2+ years of customer service experience, preferably in manufacturing or related fields.
• Proficiency in Excel (VLOOKUP, Pivot Tables), ERP systems, and ticketing tools is advantageous.
• Strong customer focus, attention to detail, interpersonal skills, energy, and effective communication are essential.

Additional Information

The role is based in the United States, with a focus on delivering excellent customer service and continuous improvement in a dynamic environment.