Customer Service Representative
Job Functions
- Delivers exceptional customer experiences by addressing all questions, complaints, and inquiries with utmost courtesy and professionalism to exceed the expectations of both internal and external customers.
- Supports customers, store staff, and restaurant personnel by managing inquiries through inbound calls, voicemail, emails, comment cards, U.S. mail, and other channels.
- Accurately and promptly documents customer incidents and resolutions in case records, emails, and other relevant formats.
- Conducts follow-up on customer cases and escalations to management, other departments, or customers, ensuring resolutions are recorded in case files.
- Manages the LR (Love Rewards) loyalty program by assisting customers and store personnel with general program inquiries, status levels, and account maintenance as required.
- Performs additional duties as assigned.
Experience and Qualifications
- HS Diploma or equivalent required
- Some College a plus
- 2-3 years Call Center and Customer Service Experience Preferred
Skills
- Hard skills: Computer Skills, Microsoft Office and Access, Customer Service Software, Typing
- Soft Skills: Excellent written/verbal communication, customer focused, ability to learn quickly, team player, attention to detail, thorough follow-up, and ability to multitask
Typical Physical Demands
- Requires prolonged sitting, some bending and stooping.
- Occasional lifting up to 25 pounds.
- Manual dexterity sufficient to operate a computer keyboard and calculator.
- Requires normal range of hearing and vision.
Benefits
- Medical/Dental and Life Insurance Plans
- Vision Reimbursement
- 401(k) with Company Match
- Holiday Pay
- Paid Time Off
- Employee Assistance Program
About the Role
We have a lot to offer. Love’s offers the following to full-time employees:
- Medical/Dental and Life Insurance Plans
- Vision Reimbursement
- 401(k) with Company Match
- Holiday Pay
- Paid Time Off
- Employee Assistance Program
*Most benefits are subject to an eligibility waiting period.
Careers at Love’s!
The contact center has grown 1400% in 6 years with 100% of our leadership roles currently filled from internal promotions.
- We provide a comprehensive 5 week introductory training program.
- We offer additional in-house training and shadowing
- We provide one-on-one coaching and feedback to help develop your skill set
- We provide leadership training opportunities
Who Should Consider Applying?
Someone who:
- is comfortable conducting business over the phone and email
- is able to type detailed notes while talking
- is comfortable working in a rapidly changing environment
- is dependable and able to work on his/ her own
- has strong computer skills
About Love’s
Fueling customers' journeys since 1964, innovation leads the way for this family-owned and operated business headquartered in Oklahoma City. With nearly 40,000 team members, travel stops are the core business along with products and services that provide value for professional drivers, fleets, traveling public, RVers, alternative energy and wholesale fuel customers. Giving back to communities and an inclusive workplace are hallmarks of the award-winning culture.
Culture
We are an Equal Opportunity Employer. Veterans encouraged to apply.