Customer Service Representative

Key Tasks

• Inbound Call Center – The Agent is responsible for responding to telephone inquiries and concerns using approved procedures and guidelines while ensuring quality and integrity of the call.
• Answers questions on various issues such as child support payments history and account histories.
• Resets Personal identification of callers unable to self-serve in the Interactive Voice Response system.
• Gathers information, research/resolve inquiries and appropriately documents customer calls.
• Able to read and interpret documents on file.
• Understand and retain a large amount of information.
• Ability to answer and respond professionally to escalate calls, should they arise.
• Communicates appropriate options for resolution in a timely manner.
• Reviews the customer needs and informs customers of services and resources available to them.
• Maintains adherence (attendance, punctuality, use of AUX time).
• Maintain and adhere to Client Guidelines regarding Confidentiality of the cases and documents reviewed.
• All other duties as assigned

Qualifications And Skills

• High School diploma.
• Bilingual a Plus.
• A minimum of 1 year call center experience in telephone customer service or related experience.
• Display a positive attitude while meeting or exceeding the demands of a given situation, task, or performance standard.
• Excellent communication and listening skills.
• Computer literacy and ability to use multiple programs.
• Attention to detail and problem solving.
• Typing Minimum of 35 WPM

Job Type

Temp to Perm

Pay

$16/hr

Schedule

Monday to Friday
8am – 5pm

Work Location

Onsite
Office Location - 100 American Metro Blvd. Suite 101
Hamilton, NJ 08619