Customer Service Representative

Qualifications

Position Summary: The Customer Service Representative will serve in a sales and administrative capacity to deliver exceptional service, both internally and externally.

Responsibilities And Duties:

• Aid the sales effort by strengthening communication and effectiveness between sales, administrative, operations, and logistics teams.
• Help increase company growth by creatively strengthening relationships with our customer base and increasing customer & employee satisfaction.
• Assist location Sales team in servicing and growing LNC’s customer base as needed/directed.
• Develop an understanding of our formulation program, load/planner scheduling, mineral program recommendations, and trademark product sales direction.
• Assist with phone activity. If necessary, reroute calls to the appropriate party and/or take and deliver messages.
• Learn communication skills, feed programs, product details, and industry knowledge to effectively present LNC’s customized services, products, and pricing.
• Deliver daily feed price quotes to customers and schedule deliveries.
• Proactively monitor customer contract execution.
• Proactively monitor and increase customer retention.
• Assist in sales order processing.
• Assess Veterinary Feed Directives (VFDs) and update as needed.
• Keep VFDs current.
• Use Salesforce CRM and CPQ to manage and document all interactions and sales processes with customers.
• Deliver exceptional service while engaging, retaining, and building relationships with customers.
• Exceed customers’ expectations with timely and courteous service by providing a friendly environment, which includes greeting and acknowledging every customer, and all other aspects of customer service.
• Maintain contact with assigned customers in the market area to ensure high levels of customer satisfaction.
• Demonstrate the ability to gather and, with assistance, analyze client or prospect information.
• Maintain internal and external professional relationships that exemplify core company values.
• Proactively coordinate location marketing activities.
• Assist Location Fulfillment Manager and Sales team in handling Accounts Receivable’s issues and customer accounts.
• Work in conjunction with Location Fulfillment Managers and follow any operations protocol/guidelines at your assigned location.
• Assist in additional clerical, administrative, or any other duties as assigned from time to time by management.
• Ensure accuracy of all work completed.

Requirements And Qualifications

• Agricultural experience required.
• PREFERRED: 2-year Associates degree.
• PREFERRED: 2 years of Administrative and Customer Service experience.
• Must have excellent communication skills and provide superior customer service.
• Must have ability to multitask.
• Excellent organizational and analytical skills.
• Ability to work well both independently and in a team-oriented environment.
• Must have high level of computer skills including excel, word, outlook etc.

Benefits And Perks

All full-time employees are eligible for a comprehensive benefits package.