Customer Service Representative

About the role

The Customer Service Representative ensures that all customer needs are promptly addressed by responding to requests, orders, questions, and concerns within established response times. Must maintain standards of excellent customer service, recognizing quality of work and responses from the team reflect a value add for Lippert as a brand.

Responsibilities

• Provides proactive and extraordinary service to all external and internal customers.
• This responsibility includes always maintaining a professional and positive attitude.
• Perform all activities related to Customer Service including accurately entering customer orders, responding to customer emails and phone calls, providing guidance and solutions to complex problems at the customer level.
• Maintain relationships with all customers via email and phone contact.
• Train new team members, demonstrate the importance of team play and core values through onboarding processes.
• Participate in cross-functional meetings with co-workers to foster a healthy and professional work environment and to execute new processes to add to efficiencies.
• Continuously model Lippert core values in every transaction with customers, co-workers and adjacent teams.
• Handle conflicts and work with other departments and directly with the sales team and operations teams effectively.
• Creatively solves customer issues, proactively manages customer orders and open requests to resolution.
• Professionally handle all incoming calls. This action includes meeting or exceeding the Customer Service expectations and metrics that are established for the department.
• Handles, resolves and takes ownership of all internal and external customer problems. Root causes of problems are identified and corrective action taken. Problems are closed with calls to customers to ensure the highest level of customer satisfaction.
• General knowledge of the product line and pricing schedules.
• Performs all other responsibilities as may be assigned by management.

Requirements

• High school degree or GED
• 1 year of Customer Service experience. Customer Service experience in a manufacturing environment is preferred
• Impeccable Attention to Detail with Strong Organizational Skills
• Exceptional Communication Skills and Professional Presence
• Innovative Problem Solver, Results minded, and Solution focused
• Effective Team Player with the ability to Work Independently
• Strong date entry skills
• Proficient in MS Office Suite
• Bilingual, a plus
• Knowledge of ERP software systems, a plus

Qualifications

• High school degree or GED
• 1 year of Customer Service experience. Customer Service experience in a manufacturing environment is preferred
• Impeccable Attention to Detail with Strong Organizational Skills
• Exceptional Communication Skills and Professional Presence
• Innovative Problem Solver, Results minded, and Solution focused
• Effective Team Player with the ability to Work Independently
• Strong date entry skills
• Proficient in MS Office Suite
• Bilingual, a plus
• Knowledge of ERP software systems, a plus