Customer Service Representative

Liberty Military Housing is one of the largest providers of military family housing in the United States. In partnership with the US military, we deliver safe, high-quality homes and exceptional service to the families of men and women who serve our country.

About the role

As a Customer Service Representative, you will provide customer service to all prospective and current residents within a multi-family residential community. Your role includes answering phones, taking and following up on service requests, and assisting with the resident move-in process. You will show new homes, complete new leases, and ensure resident needs are met while delivering exemplary service in accordance with Liberty Military Housing’s quality customer satisfaction standards.

Responsibilities

• Assist prospective residents with information regarding their lease, the community, and the move-in process.
• Prepare lease documents for residents as part of the move-in process (pets, allotments, etc.).
• Ensure all lease paperwork is completed and entered into the system.
• Respond to and manage resident complaints and/or service issues; coordinate with appropriate staff to address and resolve resident concerns.
• Support residents during the move-out process, including notice to vacate and resident transfers.
• Manage the resident lease process, including finalizing leases and providing information about the community and resident services.
• Perform post-turn unit inspections and complete move-in inventory inspections with new residents.
• Follow up with residents who have requested work orders, services, or expressed concerns.
• Handle lease renewal notifications and timely resident notices to renew or vacate.
• Work with the maintenance team to ensure service requests are assigned, scheduled, and completed in a timely manner.
• Follow up with residents to ensure services rendered meet LMH standards and resident satisfaction.
• Promote positive resident relations by responding to concerns and requests promptly.
• Participate in outreach marketing activities (e.g., market surveys, competitor analysis).
• Perform general office duties (phones, filing, special projects, and assignments as needed).
• Complete various administrative and computer tasks, including data entry into software systems (Payscan, Yardi, etc.).
• Compose and distribute correspondence/notices (3-day notices, move-out charges, renewals, maintenance updates, etc.).
• Participate in property walks/inspections (grounds, common areas, parking lots, community rooms, make-readies, quality control).
• Attend department or regional meetings, resident or community events, seminars, and other work-related events.
• Comply with OSHA safety regulations, local laws, Fair Housing, and LMH Standard Operating Procedures and Policies.
• Operate a company or personal vehicle for work-related travel.

Requirements

• 6+ months of experience in residential property management or a customer service role preferred.
• Proficiency in personal computer skills, including keyboard, internet search, email, math, and Microsoft Office (Word, Excel).
• Experience with property management software (e.g., Yardi, Payscan) preferred.
• Effective communication and interaction with customers, vendors, management, and coworkers.
• Ability to work in a fast-paced environment, multitask, prioritize, and complete assigned duties.
• Positive and professional demeanor in all interactions.
• Valid driver’s license.
• Ability to operate a company or personal vehicle or electrical cart.
• Availability to work a flexible schedule, including weekends, off-hours, and emergencies.

Benefits

• Platinum-level medical, dental, and vision coverage with affordable premiums.
• Employee Stock Ownership Plan (ESOP) – become an employee owner with retirement savings.
• 401(k) retirement plan with company match.
• Education reimbursement up to $5,250 per year.
• Generous paid time off, including vacation, sick time, and 10 paid holidays.
• Wellness benefits, including free gym access and additional wellness programs.
• Quarterly and monthly bonus incentives.
• Career growth opportunities with immersive, hands-on training.
• Life and AD&D insurance.

Pay

$18.00 - $21.00 hourly.