Customer Service Representative

Liberty Military Housing is one of the largest providers of military family housing in the United States. In partnership with the US military, we deliver safe, high-quality homes and exceptional service to the families of men and women who serve our country.

Benefits

• Platinum-Level Medical, Dental & Vision Coverage with affordable premiums
• Employee Stock Ownership Plan (ESOP) – become an employee owner with retirement savings
• 401(k) Retirement Plan with Company Match
• Education Reimbursement up to $5,250 per year
• Generous Paid Time Off, including vacation, sick time, and 10 paid holidays
• Wellness Benefits, including free gym access and additional wellness programs
• Quarterly & Monthly Bonus Incentives
• Career Growth Opportunities with immersive, hands-on training
• Life and AD&D Insurance

Responsibilities

• Assists prospective residents with information regarding their lease, the community, and the move-in process.
• Prepares lease documents for residents as part of the move-in process (pets, allotments, etc.).
• Ensures all lease paperwork is completed and entered into the system.
• Responds to and manages resident complaints and/or service issues; coordinates with appropriate staff to address and resolve resident concerns.
• Supports residents during the move-out process, including notice to vacate and resident transfers.
• Manages resident lease process including finalizing leases and providing information regarding the community and resident services.
• May perform post-turn unit inspections and complete move-in inventory inspections with new residents.
• Follows up with residents who have requested work orders/services or expressed issues/concerns with the community.
• Handles lease renewal notification and timely resident notice to renew or vacate.
• Works with the maintenance team to ensure service requests are assigned, scheduled, and completed in a timely manner.
• Follows up with residents to ensure services rendered meet LMH standards and resident satisfaction.
• Promotes positive resident relations by ensuring resident concerns and requests are responded to promptly.
• Participates in outreach marketing activities (e.g., market surveys, competitor analysis) to obtain prospective residents.
• Performs general office duties (e.g., phones, filing, special projects) and various administrative tasks.
• Manages email communications and inputs data into software systems (Payscan, Yardi, and other company-related systems).
• Composes and distributes correspondence/notices (e.g., 3-day notices, move-out charges, renewals, maintenance-related notices).
• May participate in property walks/inspections (grounds, common areas, parking lots, community rooms, make-readies, quality control).
• Attends department or regional meetings, resident or community events, seminars, and other work-related events.
• Complies with all OSHA safety regulations, local health/safety/environment laws, Fair Housing, and LMH Standard Operating Procedures and Policies.
• Operates a company or personal vehicle to travel to various locations for work purposes.

Requirements

• 6 months+ of residential property management or customer service experience preferred.
• Proficiency in personal computer skills, including keyboard, internet search, email, math, and Microsoft Office (Word, Excel).
• Experience with property management software (e.g., Yardi, Payscan) preferred.
• Effective communication and interaction with customers, vendors, management, and coworkers.
• Ability to work in a fast-paced environment, multitask, prioritize, and complete assigned duties.
• Positive and professional demeanor in all interactions.
• Valid driver’s license.
• Ability to operate a company or personal vehicle or electrical cart.
• Availability to work a flexible schedule, including weekends, off-hours, and emergencies.

Pay

$20.00 - $23.00 hourly