Customer Service Representative

Job Highlights

About the role

As a Customer Service Representative, you will deliver fast, accurate support in a high-stakes, high-tech environment. Your role involves managing customer orders, performing customer master data requests, assisting with receivables and credit limits, supporting sales, identifying customer requirements, handling customer complaints, and coordinating with third-party logistics providers.

Responsibilities

• Customer order management (customer contact, timely order entry and processing, order confirmation, price maintenance, availability check of material)
• Perform customer master data requests and maintenance within the LANXESS systems
• Process customer inquiries regarding order status, shipment timing, etc.
• Aid Marketing and Sales with receivables and credit limit requests
• Support sales (as requested) with maintenance of forecast
• Identify customer requirements and proactively suggest solutions
• Facilitate customer complaints and facilitate resolutions
• Review inventory and replenishment planning with Production Planner and track order status (internal / external), delivery time, and invoicing
• Work in conjunction with third party logistics providers to troubleshoot any shipping problems as they occur
• Work in conjunction with third party warehouse providers on any order fulfillment questions

Requirements

• Bachelor's Degree in Business, Logistics, or Supply Chain or equivalent business or industry experience
• Minimum of 3-5 years of relevant experience
• Proficient working knowledge of SAP (or similar ERP) in a manufacturing environment
• Functional knowledge of MS Excel and Power Point to provide support to the Regional Manager/sales team/customer

Skills

• Strong organizational, communication and time management skills
• Excellent problem solving, persuasion, negotiation and conflict resolution skills
• Ability to quickly grasp general business and market information as well as related technical information regarding LANXESS products to serve as a department resource
• International logistics operations experience and knowledge of export compliance regulations are a plus

Benefits

We provide a variety of benefits to support your financial security, health and wellbeing including retirement plans, health programs, life insurance and medical care.

Pay

The established pay range for this position is $XXX to $XXX. Please note, the actual compensation may vary based on geographic location, work experience, education, and skill level.

Schedule

The position is a HYBRID role located in the Pittsburgh Pennsylvania office. The expectation is that the candidate will be able to be on site multiple days each week.