Customer Service Representative

Essential Functions

• Facilitate Parts Orders and Requests, including Sales, Service, and Procurement.
• Source and Supply Parts for both Internal and External Customers, researching and supply quotes as needed.
• Maintain strong Customer and Supplier relations providing updates on the status of orders and estimates.
• Provides customers with product support as needed.
• Expedite Back Orders for Parts and Open Sales Orders.
• Process Return Material when parts are ordered or shipped wrong.
• Ensure that data for all work orders, PO’s etc. has been entered accurately in order to bill for services rendered.
• Resolve any issues regarding credits or rebills.
• Pursue new Business Opportunities through up selling.
• Follows up and/or provide sales team and General Manager with information that could turn into additional sales.

Special Projects or Work as Assigned

Pursue new Business Opportunities through up selling.

Experience/Training/Education

• High School Diploma or equivalent required.
• 5 years of industry related work history.
• Strong working knowledge of crane and construction equipment, customer service and parts procurement experience.
• Associates or Bachelor’s degree preferred.
• Knowledge and understanding of field and shop service scheduling, parts procurement.
• Knowledge of industrial equipment repairs.

Desired

• Associates or Bachelor’s degree.
• Sound knowledge of safety practices and policies including OSHA and EPA regulations.
• Sense of urgency and commitment to quality.
• Strong Customer Service orientation.
• Adequate understanding of Microsoft Office applications.
• Experience with one or more ERP systems (ideally Epicor E9).

Physical And Environmental Elements

• Work in office, shop and field environments with potential numerous hours sitting and working using computer and telephone.
• When working in field or production environment will have exposure to noise and machinery.
• Accurate hand/eye coordination is required.
• Finger dexterity is required, as well as hand strength, with the ability to grasp, lift, push and pull.
• Position may be required to lift up to 30 lbs.

Special Requirements/Certification

NA

Lanco is an Equal Opportunity Employer

Lanco is an equal opportunity employer. All employment-related decisions, including but not limited to hiring, compensation, promotion, discipline (including termination), evaluation, training and development opportunities, etc., are made without discrimination on the basis of race, color, sex, sexual orientation, gender-related identity, pregnancy, national origin, ancestry, religion, age, military status, protected disability, citizenship, genetic information or any other category protected by applicable law.