Customer Service Representative

About the role

Lakes Gas has an exciting opportunity for candidates with excellent people skills. We are looking for an energetic person who can provide outstanding service to our customers and promote our business to the community.

Responsibilities

• Provide excellent service to customers and potential customers, including walk-in, telephone or email.
• Work closely with the Branch Manager to schedule service work.
• Able to close sales on inbound and outbound calls and emails.
• Solicit and collect payments on past due invoices in a timely manner and actively work on customer account balances.
• Responsible for the cash and credit card activities while performing account reconciliations.
• Process branch mail, including trips to and from the post office to retrieve and drop off mail (with a valid driver's license).
• Responsible for making daily deposits.
• Responsible for weekly and monthly reporting and must understand the importance of due dates.
• Maintain and order office supplies and forms in accordance with company ordering procedures.
• Promptly and accurately code vendor invoices for payment.
• Able to lift 30 pounds to assist customers with cylinder fills.
• Available for limited travel within the Regional Area, as required.
• Able to work Saturdays on a rotating schedule in support of branch operations during busy season (Oct-Mar).
• Drive customer retention and reinforce strategies for growth.

Requirements

• Outstanding customer service skills, ideal if you like working with people.
• Working knowledge of Microsoft Word and Excel.
• Strong data entry skills to maintain and update customer data records along with product inventories.
• Enhanced communication skills both written and verbally.
• Ability to learn, manage and navigate web-based applications designed for the propane industry.
• Ability, after brief training, to read, interpret, and understand work orders, shipping papers, product labels and invoices.
• Ensure compliance that the branch is operating per established company guidelines/policies and procedures.
• Willing to explore, critique, and forward ideas, and work with the home office to implement improvements and directions to streamline processes.

Qualifications

• High school diploma or equivalent.
• Valid driver’s license.

Skills

• Excellent people skills.
• Computer skills (Microsoft Word, Excel).
• Data entry skills.
• Communication skills (written and verbal).
• Ability to learn and navigate web-based applications.
• Ability to read, interpret, and understand work orders, shipping papers, product labels and invoices.
• Customer service skills.
• Ability to lift 30 pounds.
• Ability to work with minimum supervision.

Benefits

• Hourly wages of $18-20/hr.
• Benefits, vacation time.
• Opportunities for bonus and incentives.

Pay

• $18-20/hr

Schedule

• Rotating schedule during busy season (Oct-Mar).

About Lakes Gas

Lakes Gas is the leading distributor of propane in the region, with 55 offices in Minnesota, Wisconsin, Illinois, Michigan, North Dakota and South Dakota. We are a family-owned company based in Wyoming, Minnesota and known for incredible service.

Company Information

Lakes Gas is an equal opportunity employer.