Customer Service Representative

About the role

We are seeking a Customer Service Representative to join our Supply Chain Operations Team. This role supports activities related to assisting and processing customer inquiries specific to products and services.

Responsibilities

• Act as key point of contact for customers, providing total order management, including order receipt, order entry, order confirmation, order tracking, pricing verification, data stewardship, late order notifications, and timely invoicing.
• Review each order to ensure pricing, quantity, product, and delivery expectations are accurate; escalate for resolution if needed.
• Readily answer and support the incoming customer call queue daily, providing first level product knowledge to customers, and either direct to or liaise with appropriate department(s) as needed.
• Receive customer feedback surrounding complaints, returns and/or credits and escalate for resolution internally.
• Track open orders and backorders to manage customer expectations and provide information on backorders.

Requirements

• High School diploma or GED is required, with 1+ years of experience in a customer service or help desk environment.
• Highly developed sense of integrity and commitment to customer satisfaction.
• Ability to communicate clearly and professionally, both verbally and in writing, and handle complaints and unpleasant customers in a professional manner.
• Accurate and detail oriented, possessing a strong work ethic and team player mentality.
• Excellent computer skills: ERP and Microsoft Office experience, and ability to learn multiple order processing software.
• Strong project planning and management, critical thinking, decision making, and problem solving.
• Strong computer skills and proficient in MS Office.
• Ability and willingness for occasional travel.

Qualifications

• 1-2 years of college preferred.
• SAP experience preferred.
• Experience with statistical methods, interpretation, and data collection techniques a plus.

Benefits

At Laborie, we offer a comprehensive benefits package including paid time off, medical, dental, vision, and flexible spending accounts, health savings account with company funded contributions, 401(k) retirement plan with company match, parental leave and adoption services, health and wellness programs and events.

Pay

The pay rate is $19-20/hour, depending on experience.

Schedule

Details on the schedule are not specified at this time.