Customer Service Representative

Schedule

• Tuesday - Saturday 11:30am - 8pm with alternating Saturdays

Job Duties/Responsibilities

Act as a liaison between LabCorp, customers, and patients.
Maintain understanding of lab operations across departments.
Resolve routine requests using internal systems and procedures.
Communicate professionally with internal and external customers.
Clarify and confirm customer needs to provide solutions.
Meet productivity, quality, and service standards.
Identify root causes and help prevent recurring issues.
Multi-task effectively.
Research and resolve complex inquiries using databases.
Review test forms for accuracy and correct discrepancies per standard operating procedures.
Support initiatives to improve customer satisfaction and performance.
Maintain accurate records and CRM data in compliance with HIPAA.
Troubleshoot basic technical issues to minimize disruptions.
Participate in activities designed to improve customer satisfaction and business performance.

Minimum Qualifications

• High school diploma or GED equivalent
• 2 or more years’ experience in a customer service role
• 1 or more years’ experience working in a contact center/call center environment

Preferred

• Associate degree
• 1 or more years’ experience with a medical background
• 1 or more years’ experience working in the healthcare industry, such as a physician's office or a hospital

Additional Job Standards

• Reliable internet with compatible provider (minimum 50 Mbps download speed)
• 1+ years’ experience with software (e.g., Microsoft Office, Verint, Salesforce, LIS)
• HIPAA-compliant, distraction-free workspace
• Strong computer skills, including multitasking across systems and typing proficiency
• Ability to troubleshoot and resolve basic technical issues independently
• Strong verbal/written communication with active listening skills
• Courteous with a strong customer service focus
• Organized with effective time management in a multitasking environment
• Self-motivated and able to learn/apply new processes and systems
• Strong critical thinking and problem-solving skills
• Takes ownership to ensure issue resolution
• Team-oriented with ability to collaborate effectively
• Flexible and responsive to changing priorities and workloads
• Maintains professionalism in all customer interactions

Job Standards

This position will work with physician offices, hospital laboratories, patients, and internal customers to ensure that all client needs are addressed accurately and efficiently. The Customer Service Support Representative will provide patient test results, technical information such as specimen requirements and test turnaround times, or investigate complex problems and provide resolutions, all while ensuring a world-class customer experience. The ideal candidate will be a superb communicator, passionate about customer service and patient care, proficient with computer navigation and typing, and can thrive in a fast-paced environment.

Application Information

APPLICATION WINDOW CLOSES: JULY 9, 2026

Pay Range

$17.75/hr - $23.00/hr plus shift differential where applicable

Benefits

• Medical
• Dental
• Vision
• Life
• STD/LTD
• 401(k)
• Paid Time Off (PTO) or Flexible Time Off (FTO)
• Tuition Reimbursement
• Employee Stock Purchase Plan

Eligibility

• Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits
• Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan
• Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO

Equal Opportunity Employer

We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. We encourage all to apply