Customer Service Representative

Responsibilities

• Respond and resolve customer requests concerning order processing, deliveries, product inquiries and other requests via phone and e-mail.
• Research and offer product suggestions based on customer requirements.
• Communicate order and product changes with customers in a timely fashion.
• Identify and effectively communicate changing customer needs with internal personnel.

Requirements

• Effective communication skills to be able to quickly understand and resolve customer requests in a friendly and respectful manner.
• Strong work ethic with a positive attitude to maintain good rapport with customers.
• Demonstrate empathy towards customer concerns with a sense of urgency to resolve them.
• Ability to take on other responsibilities as needed.
• Bilingual, English and Spanish preferred.