Customer Service Representative

About the role

Be the voice and face of exceptional service. Our Customer Service Representatives deliver high-quality care by supporting a wide range of customer needs across our call centers and walk-in service locations. In this role, you’ll create positive, professional experiences through active listening, clear communication, and a genuine commitment to helping others. Whether assisting over the phone or at a teller window, you’ll solve problems, manage multiple priorities, and make a meaningful impact with every interaction.

Work Hours

This position typically operates within Monday–Friday, 7 a.m. – 6 p.m., with 24/7 staffing needs that may require schedule flexibility based on customer demand and business needs. Availability during emergency situations is required.

About KUB

KUB is one of the largest public utilities in the country providing safe, reliable, and affordable electric, gas, water, wastewater, and fiber services to more than 520,000 customers in Knoxville and parts of seven surrounding counties. We are looking for employees who want to be a part of a mission-driven organization with strong values that support a skilled, diverse, and inclusive workforce.

Qualifications

• Physical Requirements: Sedentary Work - Exerting up to 10 pounds of force occasionally, and / or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time.
• Minimum Requirements: High School Diploma or equivalent
  Good oral and written communication skills
  Strong customer service skills, including active listening, courtesy, information gathering and problem solving
  Good PC Skills, including accurate data entry
  Ability to handle confidential information
• Preferred Requirements: Two (2) or more years customer service experience; call center and/or utility experience
  Strong analytical and problem-solving skills
  Working knowledge of the Windows environment and MS Office products (Outlook, Excel, Word, Access), and web-based software
  Bilingual in English/Spanish

Selection Process

• Phase 1 – Apply online at www.kub.org
• Phase 2 – Experience, training, and education evaluation
• Phase 3 – Interview with department representatives
• Phase 4 – Written, performance, and behavioral exercises
• Phase 5 – Background Investigation
• Phase 6 – Physical assessment and/or drug screen*

Special Accommodations

If special accommodations are needed at any phase of the selection process, please notify Human Resources in advance.

About KUB

KUB is an Equal Opportunity Employer.