Customer Service Representative

Summary

The Customer Service Representative provides exceptional customer services by processing transactions, responding to customer inquiries, and supporting the sales team as needed. They utilize technical expertise, vendors and internal resources to provide solutions to both internal and external customers.

Specific Duties and Responsibilities

• Respond to customer requests; status updates, returns, etc.
• Enter House customer orders into ERP system – P21.
• Enter quotes into ERP system – P21.
• Follow up with vendors for late Purchase Orders as well as receipt of Purchase Orders.
• Provide support for field sales team as needed.
• Update daily promise dates in ERP system.
• Aid Accounts Receivables with customer past dues.
• Sort and distribute mail.
• Order office materials.
• Enter high volumes of data with accuracy and urgency.
• Proactively identify issues and provide solutions.
• Utilize ticketing system for communications with internal and external customers (Zendesk).
• Work closely with other departments to provide exemplary customer service.

General Qualifications

• A High School Diploma or GED is required.
• Experience using ERP systems is preferred.
• Effective individual contributor with the ability to successfully work within a team.
• Excellent oral and written communication skills.
• Communicate and behave in a professional manner at all times.
• Strong organizational skills with the ability to prioritize effectively.
• Proficiency with Microsoft Office, including Outlook, Word, Excel and PowerPoint.
• Demonstrated sense of urgency with the ability to meet appropriate deadlines.
• Detail oriented and results focused.
• Commitment to providing exceptional customer service to both internal and external customers.
• Educational requirements: High School Diploma or GED.
• Technical skills: Experience using ERP systems.
• Soft skills: Effective individual contributor, excellent communication, professional behavior, strong organizational skills, proficiency with Microsoft Office, sense of urgency, detail orientation, commitment to customer service, educational background.

Work Environment

Office and some field travel.

Work Schedule

Minimal field travel.

Pay

N/A

Schedule

N/A

Benefits

• Medical, Dental and Vision insurance.
• Competitive 401(k) matching program.
• Career growth opportunities.
• Employee referral program.
• Paid time off and holidays.
• Parental leave.
• Training: FCG University learning and training platform available to all employees offering over 80k courses.
• Career growth opportunities: Custom training programs, mentorship, and a supportive environment to help you achieve your goals.

Why Build a Career with Us?

• Everyone’s an Owner of the Company: Because every team member contributes to Flow Control Group’s success, everyone has the benefits of ownership!
• Competitive Benefits: Enjoy an attractive benefits package that includes Medical, Dental and Vision insurance (among other plans), competitive 401(k) matching program, career growth opportunities, employee referral program, paid time off and holidays, as well as parental leave.
• Training: FCG University learning and training platform available to all employees offering over 80k courses.
• Career Growth Opportunities: At Flow Control Group, we are committed to your professional development. With a vast network of over 100 brands across North America, we provide unparalleled opportunities for growth and advancement. Whether you're just starting your career or looking to take it to the next level, we offer custom training programs, mentorship, and a supportive environment to help you achieve your goals.

Equal Opportunity Employer

Flow Control Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected characteristics.