Customer Service Representative
Kimbrell’s Home Furnishings (Furniture Distributors, Inc.) · Raleigh, NC · 6 days ago
On-siteOTHRFull-time
Benefits
- Commission
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discounts
Job Summary
The Customer Service Representative (CSR) delivers an exceptional in-store experience by supporting sales and customer service efforts. This role focuses on building customer relationships, guiding customers through the purchasing journey, and ensuring a seamless experience from initial engagement through ongoing account support. The CSR partners with the store team to drive business, enhance customer satisfaction, and support a high-performing retail environment.Essential Duties and Responsibilities
- Provide a welcoming, professional, and engaging customer experience across all interactions
- Build strong customer relationships to drive loyalty, repeat business, and referrals
- Support customers throughout the purchasing journey, including follow-up and ongoing communication
- Partner with sales associates to support sales activities and contribute to revenue growth
- Conduct customer outreach, follow-ups, and assist with promotions, events, and business development efforts
- Aid customers with financing options, credit applications, and transaction processing while ensuring accuracy and compliance
- Maintain and support customer accounts by addressing questions, explaining payment options, and resolving concerns with professionalism
- Process payments, maintain accurate records, and protect customer information in accordance with company policies
- Assist with daily store operations, including administrative tasks, recordkeeping, and use of POS systems
- Collaborate with team members to ensure efficient store performance and a positive work environment
- Perform other duties as assigned
Knowledge, Skills, Competencies and Abilities
- Strong customer service and interpersonal skills
- Excellent communication and relationship-building abilities
- Sales-oriented mindset with a passion for helping customers
- Basic understanding of financial transactions or willingness to learn
- Strong organizational, multitasking, and problem-solving skills
- Ability to work effectively in a fast-paced, team-oriented retail environment
- Professionalism and ability to represent the brand positively
Required Qualifications
- High school diploma or equivalent preferred; equivalent combination of education and relevant experience will be considered
- Strong customer service and interpersonal skills
- Excellent communication and relationship-building abilities
- Sales-minded with a passion for helping customers
- Basic understanding of financial transactions or willingness to learn
- Strong organizational and multitasking skills
- Ability to thrive in a fast-paced, team-oriented retail environment
- Bilingual (English-Spanish) ability may be a plus based on specific store staffing needs