Customer Service Representative
Job ID: Customer Service Representative (CSR)
About the role
The Customer Service Representative (CSR) delivers an exceptional in-store experience by supporting sales and customer service efforts. This role focuses on building customer relationships, guiding customers through the purchasing journey, and ensuring a seamless experience from initial engagement through ongoing account support. The CSR partners with the store team to drive business, enhance customer satisfaction, and support a high-performing retail environment.
Responsibilities
- Provide a welcoming, professional, and engaging customer experience across all interactions
- Build strong customer relationships to drive loyalty, repeat business, and referrals
- Support customers throughout the purchasing journey, including follow-up and ongoing communication
- Partner with sales associates to support sales activities and contribute to revenue growth
- Conduct customer outreach, follow-ups, and assist with promotions, events, and business development efforts
- Assist customers with financing options, credit applications, and transaction processing while ensuring accuracy and compliance
- Maintain and support customer accounts by addressing questions, explaining payment options, and resolving concerns with professionalism
- Process payments, maintain accurate records, and protect customer information in accordance with company policies
- Support daily store operations, including administrative tasks, recordkeeping, and use of POS systems
- Collaborate with team members to ensure efficient store performance and a positive work environment
- Perform other duties as assigned
Requirements
- High school diploma or equivalent preferred; equivalent combination of education and relevant experience will be considered
- Strong customer service and interpersonal skills
- Excellent communication and relationship-building abilities
- Sales-minded with a passion for helping customers
- Basic understanding of financial transactions or willingness to learn
- Strong organizational and multitasking skills
- Ability to thrive in a fast-paced, team-oriented retail environment
- Bilingual (English-Spanish) ability may be a plus based on specific store staffing needs
Skills
- Strong customer service and interpersonal skills
- Excellent communication and relationship-building abilities
- Sales-oriented mindset with a passion for helping customers
- Basic understanding of financial transactions or willingness to learn
- Strong organizational, multitasking, and problem-solving skills
- Ability to work effectively in a fast-paced, team-oriented retail environment
- Professionalism and ability to represent the brand positively
Benefits
- Health insurance
- Vision insurance
- Dental insurance
- 401(k)
- 401(k) matching
- Paid time off
- Training & development
- Opportunity for advancement
- Employee discounts
About Kimbrell’s Furniture
At Kimbrell’s Furniture, our founder’s vision continues to guide everything we do: “Our passion is to improve the happiness and well-being of others through home furnishings.” This purpose shapes how we serve our customers, support our communities, and collaborate as a team every day. No matter your role, you are part of something bigger. Together, we create spaces that bring comfort, joy, and connection into people’s homes while building a supportive, values-driven workplace where individuals can grow, contribute, and thrive.
Kimbrell’s Furniture is a family business dedicated to affordable style, friendly service, personalized credit, and comfortable shopping. Founded in 1915, Kimbrell’s operates 44 stores across North and South Carolina and is recognized as a Top 100 Furniture retailer. The company hand-selects furniture to offer customers a combination of style and value, including exclusive mattress lineups through partnerships with Sealy and Jamison. Kimbrell’s has expanded its offerings to include appliances, electronics, outdoor, and home decor, and remains committed to its in-house financing program for personalized credit.