Customer Service Representative

Responsibilities

• Serve as a point of contact to assigned customers.
• Builds and maintains positive relationships and provides excellent customer service.
• Responsible for providing manual order entry inquiries/concerns, order status including expediting, delivery schedules, and replacement needs; order holds and backorder reports.
• Utilizes the CRM to document activities and account summary notes to ensure customer satisfaction.
• Participates in customer calls to provide updates on orders and/or answer questions.
• Performs other duties as requested by Supply Chain Supervisor or Manager.

Qualifications

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• The requirements listed below are representative of the knowledge, skill and/or ability required.
• Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
• Education and/or experience: Associate’s Degree (A.A.) or equivalent from a two-year college or technical school; Prior work experience in related office and/or customer service experience or equivalent combination of education and experience.
• Proficient with Microsoft Office including Word, Excel, and Outlook.
• Excellent written and verbal communication and strong organizational skills.
• Ability to establish a strong rapport with customers.
• Ability to prioritize work in a fast-paced work environment.

Required Skills

• Ability to read and understand basic instructions, short communications, and memos;
• Draft simple written correspondence;
• Effectively communicate in one-on-one or small group settings with customers, clients, and colleagues.
• Proficiency in adding, subtracting, multiplying and dividing.
• Capable of performing calculations involving American currency and standard units of weight, volume, and distance.
• The ability to follow written, verbal, or diagram-based instructions and solve problems involving concrete variables in standardized situations.

Physical Demands

• While performing the duties of this position, the employee is regularly required to listen and speak.
• The employee frequently is required to sit, use their hands to handle, touch, or feel objects, tools, or controls, and reach with their arms and hands.
• Specific vision abilities required by this position include close vision, color vision, peripheral vision and the ability to adjust focus.

Work Environment

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The noise level in the work environment is usually moderate.

Benefits

• Medical, Dental, Vision and Supplemental insurance plans
• Flexible Spending Accounts
• 401(k) with Company match
• Generous vacation, holiday, and sick/safe time
• Pet insurance for our non-human family members
• Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law