Customer Service Representative

About the role

We're seeking a Customer Support Representative to work at a premier manufacturing client in Parma, ID. The position offers competitive pay, a hybrid work schedule, and opportunities for professional development and collaboration.

Responsibilities

• Supporting domestic and international sales operations through effective coordination and management of Order-to-Invoice processes.
• Managing the full Order-to-Invoice lifecycle for customer orders, including order initiation, allocation, invoicing, and contract compliance.
• Utilizing ERP systems (SAP S/4HANA, Salesforce, M3) to process orders and maintain customer master data.
• Serving as the primary contact for assigned accounts, collaborating directly with customers, Sales Managers, Account Managers, and internal stakeholders.
• Evaluating and managing customer complaints, registering claims, and providing input for solutions.
• Proactively communicating with external and internal stakeholders regarding processes, delays, requirements, inventory, and shipping.
• Occasionally visiting customers and internal personnel to ensure customer expectations are met.

Requirements

• A high school diploma and at least 4 years of customer service or order management experience (Bachelor’s Degree or some college preferred).
• Experience working in cross-functional and global environments.
• Proficient with ERP systems (SAP S/4HANA preferred), Microsoft Excel (pivot tables, data analysis), CRM tools (Salesforce), and reporting tools (Power BI is a plus).
• Strong knowledge of order management, customer master data, billing/invoicing processes, SLAs, and KPIs.
• Excellent verbal and written communication skills and the ability to manage difficult customer conversations professionally.
• Strong stakeholder management skills and the ability to influence without direct authority.
• Able to ensure data accuracy and compliance with company policies.
• Able to work closely with Sales, Supply Chain, Finance, and Logistics teams.

Qualifications

• High school diploma and at least 4 years of customer service or order management experience (Bachelor’s Degree or some college preferred).
• Experience working in cross-functional and global environments.
• Proficient with ERP systems (SAP S/4HANA preferred), Microsoft Excel (pivot tables, data analysis), CRM tools (Salesforce), and reporting tools (Power BI is a plus).
• Strong knowledge of order management, customer master data, billing/invoicing processes, SLAs, and KPIs.
• Excellent verbal and written communication skills and the ability to manage difficult customer conversations professionally.
• Strong stakeholder management skills and the ability to influence without direct authority.
• Able to ensure data accuracy and compliance with company policies.
• Able to work closely with Sales, Supply Chain, Finance, and Logistics teams.

Skills

• Customer Service
• Order Management
• ERP Systems (SAP S/4HANA)
• Microsoft Excel (Pivot Tables, Data Analysis)
• CRM Tools (Salesforce)
• Reporting Tools (Power BI)

Benefits

This position offers a competitive pay rate with a reputable organization in the manufacturing industry. The hybrid work schedule includes 3 days onsite and 2 days remote for optimal work-life balance. Additionally, there are opportunities for professional development and collaboration within a supportive environment.

Pay

$23.00/hour

Schedule

Shift: 8am-5pm