Customer Service Representative
Kelly · Naperville, IL · Yesterday
Customer Service$17.25/hrFull-time
About the role
Onsite Contact Center Sales Representative position in Naperville, Illinois. This is a temporary-to-hire opportunity, 100% in-office.
Pay & schedule
- Starting pay: $17.25/hour, increasing to $18.25/hour + commission after training
- Shift: Monday–Friday, 10:30am–7:00pm
- Training: Monday–Friday, 8:00am–4:30pm for the first 5 weeks (mandatory)
- Higher rates available for bilingual Spanish speakers
- Performance-based bonuses and sales commissions available
What you'll do
- Engage with customers via phone and online to promote home warranty and energy-related products
- Make outbound calls and handle inbound inquiries with professionalism and enthusiasm
- Understand customer needs and offer tailored solutions to drive sales and satisfaction
- Meet and exceed individual and team sales goals
- Maintain accurate records in the CRM system and stay current on product knowledge
- Collaborate with teammates and share best practices to enhance performance
- Contribute to a positive workplace culture that reflects company values
Requirements
- At least 3 years of customer service or sales experience, ideally in a contact center environment
- Proven success in upselling, cross-selling, and consistently meeting or exceeding sales targets
- Strong communication skills across verbal, written, and digital platforms
- Experience with CRM tools such as Salesforce or HubSpot
- Ability to adapt quickly, learn new information with ease, and thrive in a dynamic, fast-paced setting
- Team player with a positive attitude and a passion for helping others
- High School Diploma or GED
- Comfortable with basic computer literacy and Microsoft Office Suite
Preferred qualifications
- Experience in home warranty or utility services
- Knowledge of HVAC systems
- Bilingual in Spanish
Benefits
- Medical, dental, vision, and telemedicine
- Term life, whole life, accident insurance, critical illness, and short-term disability
- Legal plan
- Retirement savings plan
- Service bonus and holiday pay plans (up to eight paid holidays per benefit year)
- Transit spending account
- Paid sick leave under applicable state or local plans
To apply: Email resume to jennifer.conyers@kellyservices.com. For questions, call (630) 506-8765 and ask for Jen.