Customer Service Representative

About the role

We are seeking a Customer Service Representative to join our premier client in Houston, TX. This role offers a competitive salary range of $18 - $20 per hour, Monday-Friday from 8:00am-5:00pm, with the potential for a temp-to-hire opportunity.

Responsibilities

• Provide administrative support to clients and internal departments, ensuring seamless operations.
• Build and maintain strong client relationships with a focus on retention and satisfaction.
• Communicate with clients via phone and email regarding documentation, requests, and updates.
• Process and respond to emails, calls, and messages that require immediate attention.
• Accurately log client interactions, inquiries, and resolutions in our internal database.
• Follow HIPAA-compliant communication procedures, guidelines, and policies.
• Proactively identify and resolve issues to ensure client satisfaction.
• Perform additional duties as needed to support the team.

Requirements

• A high school diploma (Bachelor’s degree preferred).
• At least 2 years of customer service experience.
• Strong verbal and written communication skills.
• Able to multitask, prioritize, and adapt to various customer personalities in a fast-paced environment.
• Experience in the service or legal industry is a plus.

Qualifications

• High school diploma (Bachelor’s degree preferred).
• At least 2 years of customer service experience.
• Strong verbal and written communication skills.
• Able to multitask, prioritize, and adapt to various customer personalities in a fast-paced environment.
• Experience in the service or legal industry is a plus.

Skills

• Excellent communication skills.
• Ability to handle multiple tasks simultaneously.
• Strong problem-solving and customer service skills.
• Knowledge of HIPAA compliance.

Benefits

Enjoy a supportive work environment that prioritizes client satisfaction and employee well-being. Work with a reputable company in the legal support industry, known for its commitment to excellence. Benefit from a consistent Monday to Friday schedule, allowing for work-life balance. Opportunity for professional growth and development in a fast-paced, dynamic setting.

Pay

$18 - $20 per hour

Schedule

Monday-Friday from 8:00am-5:00pm

Benefits

As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. Kelly also offers a variety of benefits and perks, including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. Additionally, Kelly participates in E-Verify and provides the federal government with your Form I-9 information to confirm your authorization to work in the U.S. Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.