Customer Service Representative

About the role

This position offers a salary range of $22.00 to $25.00 hourly based on experience.

Responsibilities

• Answer incoming customer calls and emails regarding placing orders, order status, pricing information, tracking information, order change notifications, order cancellations and/or returns, order problems, questions, and general customer concerns.
• Follow defined parameters to resolve customer issues as effectively and efficiently as possible.
• Perform order management functions within company ERP System (SAP).
• Maintain a high level of professionalism and work to establish a positive rapport with every caller.
• Aid distribution partners with the use of eCommerce and portal functions.
• Track sales orders through shipping and invoicing to ensure on-time delivery where possible.
• Update customer information in OneView, the company’s Customer Relationship Management system, during and after each call as required per procedure.

Qualifications

• 3+ years of experience in Customer Service
• High School diploma or GED
• Proficient in MS Office, including Word, Excel, and Outlook as well as the Internet and other computer programs
• SAP experience preferred

Benefits

• Kärcher WOW-package: Medical, Dental, and Vision plan
• Paid Holidays (11 per year)
• Flexible PTO for exempt employees; generous PTO for non-exempt employees
• HAS, FSA and 401K matching plans
• Paid sick time, as well as short and long term disability insurance

Pay

The starting date is initially set for Monday August 24, 2026, but the application period is subject to potential extensions or closure at any time without prior notice, especially once a sufficient pool of qualified applicants has been obtained.

Schedule

Work Environment: Normally in a typical office environment with a computer, its peripherals, and IT. Makes regular visits to manufacturing and distribution facilities.

Physical Demands

Occasionally lifts up to 30 pounds or carries and balances while working in the office environment and frequent use of eye, hand, and finger coordination.

Contact Information

To apply, please upload your resume online and leave your contact information.