Customer Service Representative
Just Right Plumbing, Heating, & Cooling · Sandy, UT · 10 mo ago
Customer ServiceFull-time
About the role
Just Right Heating, Cooling & Plumbing is a heating and cooling company that was formally started in 2004, but our founder, Dan Dearden, started in the business back in 1977. We have multiple locations throughout Utah with only one goal: to train each and every technician to deliver trustworthy, professional service to our customers.
Responsibilities
- Manage large amounts of incoming calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Maintain personal and team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines, and policies
- Take the extra mile to engage customers
Requirements
The ideal candidate should be customer-oriented, enthusiastic about helping others, and possess strong communication skills. They should also be able to multitask effectively and work under pressure.
Qualifications
- High school diploma or equivalent
- Experience in customer service or a related field is preferred
- Excellent verbal and written communication skills
- Ability to work flexible hours including weekends
Skills
- Customer service orientation
- Effective communication skills
- Problem-solving abilities
- Time management and multitasking skills
Benefits
- Work life balance
- Comprehensive benefits package including healthcare, retirement plan, and paid time off
- Career growth opportunities within the company
Pay
We offer competitive compensation based on experience and qualifications.
Schedule
11:30am - 8pm during the summer (until September) 9:30am - 6:00pm (September - May) Weekends (Rotating Saturdays)