Customer Service Representative

Location: Bloomington, MN | Type: Contract | Work Model: Remote – offsite

About the role

Leading medical technologies company looking for an experienced Customer Service Representative. Ideal candidates should have a High School Diploma and at least 2 years of experience.

Responsibilities

• Serve as the primary point of contact for all customer and sales representative inquiries regarding repairs, providing comprehensive information on basic product details, service pricing, and available service options/processes
• Support a phone queue for repair inquiries while multitasking, i.e., answering support cases (via email) for customers, Sales Representatives, and other field personnel
• Provide Repair Estimates to customers to gain their approval or rejection on proceeding with Repair/Return (i.e., triage) orders, in accordance with business processes
• Advise accounts on ProCare programs during repair approval/pricing confirmation calls
• Work with cross-functional teams to prioritize urgent repair orders
• Maintain meticulous documentation for each order; assist in team’s shared inbox
• Manage repair order intake and repair approvals for assigned regions
• Communicate guidelines and policies effectively with all internal and external customers. Escalate urgent situations to leadership when necessary
• Enter complaint information in a timely manner for tracking and visibility
• Maintain excellent customer service throughout all interactions
• Timeliness, professionalism, and genuine care in interactions (via phone, in person, or email) will be key metrics for performance

Requirements

• High School Diploma
• 2+ years of customer service experience

Benefits

• Medical, dental, vision coverage
• Spending accounts
• Life insurance
• Voluntary plans
• 401(k) plan participation

Pay

$20–$24 per hour

Schedule

9am - 5:30pm CST, Monday - Friday