Customer Service Representative

Job Summary

Join Johnson Matthey, a world leader in sustainable technology, and help accelerate the transition to net-zero. As a Customer Service Representative, you'll play a crucial role in driving our mission by facilitating customer relationships and managing orders.

About the Role

Direct account responsibility for inside sales of precious metal, precious metal products, and Nitinol products within assigned industrial market sectors via telesales role. Direct responsibility for all customer quotations, order entry, verification of order parameters, including lead time and change notices within assigned product group. Respond to customer inquiries, resolve complaints, process invoices, and ensure accounts are paid in full and maintained with established credit terms.

Responsibilities

• Acts as a liaison between Johnson Matthey business units and customers to facilitate and enhance working relationships to ensure customer needs are met
• Assists in achieving planned revenue, account development, and implementation for products and services manufactured by the business unit
• Communicates and identifies opportunities, competitive information, customer needs, trends, and influences on accounts
• Interacts daily with industrial customers to provide outstanding customer service for the products and services of Platinum Group Metal Services through telephone/email contact with customers
• Coordinates quoting of non-standard items through cost estimating, ensuring customer requirements are fully specified and clearly understood
• Coordinates resolution of all customer complaints on a timely basis to improve customer relations
• Maintains customer metal consignment balances and metal deals to ensure adequate quantities of metal are present to meet business unit's financial and production requirements
• Aids in the budgeting process and monthly forecasting by providing information on customer trends and tendencies to support revenue and S&OP demand forecasting
• Interfaces with Customer Service Manager/Sales Manager to expedite flow of pertinent information and coordinate response to customer needs

Requirements

• Bachelor’s Degree - Desired
• Customer service experience - Essential
• Excellent communication and active listening skills
• Ability to build strong collaborative relationships
• Strong organizational skills
• High attention to detail
• Highly computer literate with exceptional Microsoft Word, Excel, and PowerPoint skills

Key Skills

• Customer service experience
• Excellent communication and active listening
• Ability to build strong collaborative relationships
• Strong organizational skills
• High attention to detail
• Highly computer literate with exceptional Microsoft Word, Excel, and PowerPoint skills

Benefits

We offer competitive salaries, comprehensive employee benefits, including health, life, disability, and retirement plans, and support for hybrid and flexible working arrangements.

Pay

Competitive salary aligned to individual roles, experience, and responsibilities.

Schedule

Flexible working options available.

Qualifications

Desired: Bachelor’s Degree
Essential: Customer service experience