Customer Service Representative
Responsibilities
- Monitor and respond to alarms and signals while providing exceptional customer service.
- Make outgoing calls to verify alarms and signals, dispatch authorities, and notify responsible parties.
- Document alarm handling procedures and complete alarm processing as per standard operating procedures.
Requirements
- Must be 18 years old.
- Customer service experience.
- Excellent communication skills.
- Able to type between 20 – 25 wpm.
- Basic knowledge of computer applications.
Qualifications
- Preferred: Strong problem-solving skills.
- PREFERRED: High School Diploma or GED.
Benefits
This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply.
Schedule
The position is full-time.
Pay
HIRING HOURLY RANGE: $14 - $16 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.)
About the Role
The Emergency Dispatch Operator (EDO) role involves monitoring and responding to alarms and signals, making outgoing calls, documenting procedures, and participating in a comprehensive training program. This position requires a high level of responsibility, excellent communication skills, and the ability to work under pressure.
Skills
N/A
Company Information
Johnson Controls is an equal employment opportunity and affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. EEO is the Law. If you are an individual with a disability and you need an accommodation during the application process, please click here to send your request.