Customer Service Representative

Job Responsibilities

• Communicates with customers primarily by phone, both inbound and outbound, to gather information used to key in orders in computer database.
• Addresses customer complaints and provides solutions.
• Checks and updates expiring temporary, suspended, and cancelled customer state alcohol permits daily.
• Communicate with sales and operations for account reconciliation assistance.
• Handles customer administration to include customer set up and maintenance.
• Provides office support by assisting co-workers as needed to handle an increased customer load.
• Fills in for receptionist for breaks, lunch, and PTO.
• Review and adjust invoices to reflect driver paperwork and document discrepancies.
• Analyze discrepancies between received payments and paperwork.
• Accurately identify and sort charge invoices.
• Communicate with Driver Supervisors to resolve issues.
• Process receipts and collect payments for current day’s orders.

Job Requirements

• High School diploma or equivalent required.
• Attention to detail is critical and accuracy is a must.
• Excellent oral and written communication skills.
• Good computer skills – Word and Excel experience desired.
• Effective problem-solving skills when encountering new and unique challenges.
• Communicate with sales and operations for account reconciliation assistance.
• Must be flexible to work schedule and ability to adjust for changes in workload.
• Strong organizational skills and ability to prioritize multiple tasks.
• Proficient with 10-key.
• AS400 experience preferred.

Benefits

• Great Medical, Dental, Vision, 401k and PTO offered, plus paid holidays!
• Time Type: Full time.

Schedule

Monday-Friday 8:00 am to 5:00 pm with 1 late evening per month.

Pay

Details not specified.

Schedule

Full time.