Customer Service Representative

Key Responsibilities

• Respond to customer inquiries via phone, email, SMS etc. with professionalism, accuracy, and urgency.
• Provide clear information on HVAC, and plumbing products, services, maintenance plans, warranties, and company policies.
• Aid customers with placing orders, scheduling appointments, and processing returns or exchanges.
• Handle and resolve customer concerns with empathy, confidence, and strong problem-solving skills.
• Offer basic troubleshooting support for HVAC, and plumbing products and guide customers through simple installation or maintenance steps.
• Cookordination with technical teams for advanced troubleshooting and service needs.
• Escalate complex situations to the appropriate department or manager when needed.
• Ensure accurate processing of customer orders and timely fulfillment.
• Maintain and update customer accounts and records within the CRM system.
• Provide customers with information about promotions, discounts, maintenance plans, and new product offerings.
• Help customers choose the right service or product based on their needs.

Qualifications

• 1–2 years of customer service experience; HVAC or home-services industry experience is a strong plus.
• Familiarity with HVAC systems or terminology preferred; willingness to learn quickly is essential.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a calm, professional approach to conflict resolution.
• Comfortable working in a fast-paced environment with high call volume.
• Proficient with customer service tools, CRM systems, and standard office software.
• Ability to multitask effectively while maintaining accuracy and attention to detail.
• Positive attitude, team-oriented mindset, and commitment to delivering exceptional customer experiences.
• Ability to work a 4x10 schedule (four 10-hour shifts per week) with flexibility for evenings or weekends as needed.

What We Offer!

• Industry Leading Benefits Package
• Medical, Dental, Vision Employee Discounts
• Career growth opportunity
• Paid Holidays, generous PTO plan , Sick Pay available based on position
• 401(k), IRA
• Pay Transparency

Pay

The hourly pay opportunity for this role ranges is up to $20/hr. Pay is dependent upon many factors, such as training, transferable skills, work experience, business needs, and market demands.