Customer Service Representative

Job Summary

Responsibilities and Duties

Qualifications and Skills

Benefits

Jacks Small Engines is the e-commerce leader in small engine parts with more than 3 million parts, 400 vendors, and a best-in-class online parts shopping experience. Jacks has a robust online Parts Look-Up platform that allows customers to quickly and easily find what they need, and operates a company-owned warehouse space to fulfill orders through its websites including jackssmallengines.com and mowersatjacks.com.

Responsibilities and Duties

• Answering inbound phone calls from end users of outdoor power equipment.
• Providing assistance to customers who have general inquiries or need to troubleshoot a problem.
• Entering orders into our proprietary web-based tool.
• Monitoring call queues to ensure goals are met for call abandonment, average answer speed and service level.
• Ensuring prompt handling of customer emails and correspondence.
• Aiding with technical support and parts lookup.
• Performing other duties as assigned.

Qualifications and Skills

• High School degree or equivalent.
• 2 years of customer service and/or sales experience in a call center environment.
• Knowledge of small engine and/or automotive parts.
• Analytical skills to include problem identification and resolution.
• Working knowledge of a Windows based computer environment.
• Bi-Lingual a plus.

Benefits

• Paid time off
• Holiday pay
• Referral bonus
• Employee Discounts
• 401K with employer match
• Excellent work/life balance
• Employee Assistance Program
• Opportunity for internal growth and employee advancement