Customer Service Representative

Interstate Connecting Components (ICC) · Lumberton, NJ · 2 wk ago

HybridCustomer ServiceFull-time

Job Summary

The major objective for this position is to provide essential elements of support for the Inside Sales Staff and Sales Management Team, while learning the key areas of our business in hopes of positioning yourself for future growth within the organization.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Order Entry
Order Maintenance
Customer Open order reports
Expediting
Credit and Rebills
RMA requests
Create proforma invoices
Update customer portals
Develop solid working relationships with all internal key support teams

Education/Experience

2-4 years business experience in a manufacturing or distribution environment
High School Diploma
ERP system order entry experience a plus

Skills And Requirements

U.S. Person (ITAR)
Must be able to report to Lumberton, NJ office during scheduled in-office workdays
Ability to learn & perform multiple tasks in a fast-paced team environment
Customer service experience, strong customer focus
Strong attention to detail
Communication and negotiation skills
MS Office and Excel competency
Written & oral communication skills
Organizational skills
Experience communicating technical requirements and issues
Experience maintaining reports and supplier performance metrics

Physical Requirements

Stand, sit, use computers, read, write, type, use copy machines, file paperwork, use telephones, and utilize written and oral communication to interact with clients, co-workers, and customers
Sedentary work
Erective up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects
Substantial movements (motions) of the wrists, hands, and/or fingers (paperwork, typing, using mouse/keyboard)
The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading

Working Conditions

Not substantially exposed to adverse environmental conditions (such as in typical office or administrative work.)

Equal Opportunity Employer

We are an Equal Employment Opportunity employer that values the strength diversity brings to the workplace. All qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law, are strongly encouraged to apply.

Interstate connecting Components and Trek Connect -- Divisions of Heilind Mil-Aero, LLC takes affirmative action in support of its policy to employ and advance in employment individuals who are minorities, women, protected veterans, and individuals with disabilities. VEVRAA Federal ContractorEqual Opportunity Employer Minorities/Women/Protected Veterans/Disabled