Customer Service Representative

About the role

If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you! In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.

Responsibilities

• Provide information about SNAP EBT transactions to customers
• Provide exceptional customer service by addressing inquiries, resolving complaints and guiding customers through solutions
• Maintain a thorough understanding of products, services and policies to effectively assist customers
• Accurately document customer interactions and transactions across all tools/platforms
• Collaborate with other departments to resolve customer issues and escalate complex problems as necessary
• Strive to exceed customer satisfaction goals and performance metrics
• Continuously seek opportunities to improve the customer experience and streamline processes
• Stay updated on product knowledge and industry trends to better assist customers

Requirements

• Must be 18 years of age or older
• High School Diploma or equivalent
• Bilingual Requirement: Must be fluent in both English and Spanish, with excellent verbal and written communication skills
• Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions and constant sedentary work
• Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone
• Superb attendance, so you can be there when our customers need us

Qualifications

• Work At Home Requirements
• High speed internet with an ethernet connection to the router (no satellite or hotspot)
• 10 Mbps download and 5 Mbps upload speed
• WiFi must be turned off at all times
• Windows Updates must be current
• Private and distraction free home work space with the ability to close a door

Benefits

• Paid Training
• Medical, Dental, and Vision Insurance
• Paid Time Off
• Employee Discounts
• Full-time, non-seasonal
• Career Advancement

Pay

Pay rate: $18/hr

Schedule

Work At Home