Customer Service Representative

Location This position is 100% in-office and reports to our facility on site in Syosset, NY. Job Summary As a Customer Service Representative, you represent Intelli-Tec Security Services by being the voice over the phone to provide solutions and ensure that customers feel their needs have been met. You will be responsible for serving as a first point of contact for all internal and external customers’ inquiries and collaborate with both onsite facility managers and technicians to ensure smooth operations. To guarantee excellent customer service it is important to have gain in-depth knowledge of company products and programs as well as communicating effectively internally and externally. Salary Range $20.00 per hour - $24.00 per hour Hours Monday – Friday, 08:00am – 05:00pm Responsibilities Receive incoming customer inquiries via phone and email and prioritize them appropriately to ensure critical issues are addressed promptlyEfficiently schedule service appointments based on priority, availability and locationMaintain real-time updates on service tickets and communicate delays or issues to the Service ManagerEnsure detailed physical and digital record keeping of all incoming requests, tasks and technician assignmentsCollaborate with onsite facility managers and point of contact to communicate progress, delays or additional service requestsConduct follow-ups with onsite managers to ensure the completed projects meet all required standardsProvide extensive administrative support to technicians, including ensuring they have the necessary resources to complete their tasks Basic Qualifications 2-year Associate’s DegreeAttention to detail with an ability to stay focused on assigned tasksProficient in Microsoft Office SuiteFull professional working proficiency in the English languageExcellent communication skills both written and verbalValid Driver License and clean driving record Preferred Qualifications 1+ years of experience in a professional support role or equivalent military experienceBachelor’s Degree What Awaits You At Intelli-Tec Security Benefits that include Medical, Dental, Vision, 401k, and PTO Employer’s Disclaimer All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor.This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.