Customer Service Representative

About Trusted Senior Specialists

Trusted Senior Specialists, an Integrity company, is a distinguished provider in the Life and Health Insurance industry and is actively seeking a Customer Service Representative.

Job Summary

The Customer Service Representatives provides an ongoing positive impression of the company by answering client calls in a professional, courteous, and timely manner. You will assist our clients by submitting claims to carriers, changing primary care doctors, assisting clients with their questions, and more.

Primary Responsibilities

• Manage large amounts of inbound and/or outbound calls in a timely manner
• Follow communication scripts, prompts, call flows when handling different topics
• Identify customer’s need and clarify information
• Seize opportunities to schedule appointments, where applicable
• Keep records of all conversations in our call center database in a comprehensible manner
• Leveraging your computer navigation skills to toggle between multiple screens and systems to provide answers and support
• Able to adapt and respond to different types of characters
• Work well in a structured work setting and adhere to a daily schedule
• Work closely with Call Center Managers to promptly resolve issues
• Handle complaints professionally
• Maintain personal/team/site qualitative and quantitative targets
• Aid customers with finding/changing doctors, and ordering ID cards
• Aid insured’s with disputing bills, filing grievances and appeals
• Set up gym membership programs
• Aid in submitting initial applications for Medicare and/or Social Security benefits
• Show strong attention to detail with excellent time management and decision-making skills

Primary Skills & Requirements

• Bilingual (Spanish) preferred
• Prior health insurance knowledge preferred
• Customer Service Experience
• Eager and willing to learn
• Have compassion and a strong work ethic
• Have strong communication skills and computer literacy

Benefits

• Medical/Dental/Vision Insurance
• 401(k) Retirement Plan
• Paid Holidays
• PTO
• Community Service PTO
• FSA/HSA
• Life Insurance
• Short-Term and Long-Term Disability

Pay

The general pay scale for this open position is $15-$16/hour. Total compensation package for a selected candidate will be determined within the pay scale based on one or more of the following factors: candidate’s experience, skill set, education level, and/or location.