Customer Service Representative

Responsibilities

• Lead face-to-face meetings regarding customer accounts and features
• Collaborate with sales and implementation teams to understand client needs
• Become a subject-matter expert on our platform and its functionality
• Train and educate customers on product features
• Deliver an exceptional customer experience to drive long-term adoption

Requirements

• Bachelor’s degree in Business, Engineering, or a related field
• Strong communication and interpersonal skills to work effectively with customers and internal teams

Preferred Qualifications

• Experience in Customer Success/Service, Implementation, or Sales within a SaaS company

Compensation and Benefits

• Estimated Total Earnings: $69,000
• Base Salary: $47,000 + Incentives
• Bonus: Up to 10% of base (determined annually in December)
• Healthcare: Medical, Dental, and Vision plan options
• Retail: 401(k) with up to 4% company match

Perks

• Unlimited snacks, coffee, and more
• Weekly team happy hours
• Business trips and team-building events

Clear career growth opportunities in a scaling startup