Customer Service Representative

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner
• Provide comprehensive information about products, services, and policies to ensure customers have a clear understanding of our offerings
• Resolve customer complaints and issues by identifying the root cause and providing effective solutions
• Maintain accurate records of customer interactions and transactions in our database
• Collaborate with internal teams to escalate unresolved issues and deliver exceptional service
• Aid in training new customer service representatives and sharing best practices
• Stay updated with product knowledge and industry trends to better assist customers

Requirements

• A high school diploma or equivalent; a degree in a related field is a plus
• Previous experience in customer service, preferably within the healthcare or pharmaceutical industry
• Excellent communication skills with the ability to effectively engage with customers and team members
• Strong problem-solving skills and the ability to think critically under pressure
• Proficiency in using customer service software and Microsoft Office applications
• Ability to work a flexible schedule, including evenings and weekends, as required
• A positive attitude and a commitment to providing outstanding customer service

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Training & Development