Customer Service Representative

About the role

Imperative Logistics is a diversified supply chain management company specializing in Global Forwarding, U.S./Mexico Cross-Border Solutions, Mission Critical Domestic, Expedite Services, and Fine Arts. We propel our customers and their businesses forward, keeping them at the forefront of their industries and shaping the next economy.

Responsibilities

• Handle all import traffic aspects of assigned accounts efficiently and in compliance with US Customs regulations.
• Communicate with shippers, exporters, importers, and/or carriers to coordinate and expedite shipments.
• Control the Receiving and Shipping of work orders to ensure that work is completed promptly.
• For example, if a work order is not returned within a reasonable timeframe, follow-up should be conducted.
• Keep the client informed of the status.
• Responsible for accurate inventory keeping.
• Work with warehouse staff to perform regular inventory audits through cycle counts and physical inventories.
• Update Clients' information/profile sheets as needed.
• Schedule an appointment.
• Maintain open communication with customers via email and telephone.

Qualifications

• High school diploma or G.E.D. (preferred but not required)
• One to three months related experience with imports/exports and/or training; or equivalent combination of education and experience.

Skills

• Knowledge of part numbers and part usage, and understanding of applications for use.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to communicate in English and Spanish clearly and effectively, both orally and in writing.
• Ability to take and follow directions from a supervisor.
• Ability to give directions to and gain compliance from assigned staff.
• Ability to perform other duties as assigned.
• Ability to maintain good planning and organizational skills.
• Ability to use computer hardware, various software programs, and technologies, including word processing and spreadsheet programs.
• The ability to maintain good health and physical condition sufficiently permits the full performance of the position's duties.
• Ability to maintain a good and positive working relationship with all co-workers and other contacts.

Benefits

• Medical, Dental, and Vision insurance
• 401k + matching contribution
• HSA + matching contribution
• Paid Time Off
• Life Insurance
• Employer-paid short and long-term disability insurance

Pay

Compensation is commensurate with experience.

Schedule

Rotating shifts, extended workdays outside regular working hours, and on-call status may be required.

Benefits

• Medical, Dental, and Vision insurance
• 401k + matching contribution
• HSA + matching contribution
• Paid Time Off
• Life Insurance
• Employer-paid short and long-term disability insurance