Customer Service Representative

About the role

ISASA Group, LLC, based in Fort Wayne, IN, specializes in providing high-quality specialized static and dynamic seals for Aerospace, Manufacturing, and Defense Applications. The company efficiently "kits" parts for streamlined inventory control and installation processes for its customers.

Qualifications

• Experience in a client-facing, sales or business development role
• Knowledge and experience in the Aerospace and Defense sector would be advantageous but not essential
• Prior experience delivering on customers' needs ensuring continued business
• Excellent verbal and written communication skills
• Strong customer service and interpersonal skills for dealing with different types of customers and clients
• Ability to write reports, proposals, business correspondence, and procedure manuals
• Software knowledge using Windows, including Microsoft Products (ex. Excel)
• Strong knowledge in utilizing technology
• Effective Communication and Customer Service abilities
• Experience in ensuring Customer Satisfaction
• Strong organizational and time management skills
• Ability to work well in a team environment

Responsibilities

• Supports the development of current/new business and manages existing business
• Understands the business's ERP system and effectively executes tasks within the system
• Create RFQ's, manage pricing, and vendors
• Plan/buy forecasted parts for future orders
• Establishes professional and responsive relationships with customers to ensure total customer satisfaction and continued business
• Makes ethical and responsible pricing decisions
• Follows up with customers to ensure the company is meeting or exceeding the service level
• Prepares and manages daily customer quotations and orders
• Acts as a liaison between customer and internal team members to ensure all customer expectations are communicated, understood and met throughout the organization
• Understands and works within the company policies and procedures
• Maintains up to date knowledge of the industry
• Performs other duties as required in support of the company and/or sales division