Customer Service Representative

About the role

This role involves accurately handling business calls inbound/outbound and related mortgage insurance documentation/processing.

Responsibilities

• Answer telephone call inquiries (inbound/outbound)
• Promote good will with customers
• Maintain at least minimum proficiency results for productivity (15-17/hour; required to process data entry in addition to calls)
• Maintain 95% accuracy of work performed
• Develop and maintain positive working relationships
• Support Company by maintaining minimum performance standards based on company service commitments as well as individual goals for attendance, limiting phone system Aux time/call to 3 minutes, and maintaining an acceptable monthly call evaluation score average above 90%
• Adhere to all established company security and compliance policies
• Willing to work a shift ending 9pm Mon-Fri
• Most shifts are from 8:00am to 5:00pm
• Attends industry related continuing education training and courses

Requirements

• High attention to detail
• Call Center Experience (1+ years) preferred
• Experience working with community bank bond / D&O / property and casualty insurance programs preferred
• Above-average telephone techniques and the ability to communicate effectively with prospective and existing clients, as well as other staff members
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook)
• Ability and willingness to utilize company’s computer system and software
• Ability to understand policy forms and coverage descriptions
• Organizational skills required
• Willingness to attend educational classes

Qualifications

• High school or equivalent

Skills

• High attention to detail
• Call Center Experience (1+ years) preferred
• Experience working with community bank bond / D&O / property and casualty insurance programs preferred
• Above-average telephone techniques and the ability to communicate effectively with prospective and existing clients, as well as other staff members
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook)
• Ability and willingness to utilize company’s computer system and software
• Ability to understand policy forms and coverage descriptions
• Organizational skills
• Willingness to attend educational classes

Benefits

• HSA and PPO Medical plans available through BlueCross BlueShield of Illinois (BSBCSIL)
• FSA available
• Dental plans through BCBSIL
• Vision insurance through VSPE
• Employer paid Short Term Disability
• 5 Weeks of Paid Parental Leave
• Employer paid Life Insurance – 2x your salary
• 401k -Company matching
• Tuition Reimbursement

Pay

Details on pay are not specified in the job posting.

Schedule

Most shifts are from 8:00am to 5:00pm CT with an hour lunch. Working Conditions: A shared office environment with moderate noise levels (e.g., phone conversations, typing), frequent use of computer monitors, keyboard, and mouse, extended viewing of multiple screens for seven or more hours a day, and extended periods of sitting.

You will need a safe home office or quiet workspace with high speed and reliable internet connectivity when working remote.